GoToMyPC incident
GoTo Connect - Issues with Outbound Calls - APAC region
Resolved after 57 minutes, affecting PSTN Calls - Outbound, on August 25, 2025.
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Affected components
Update timeline
- investigating Aug 25, 2025, 03:38 AM UTC
We are actively investigating reports that some GoTo Connect VoIP Phones Calls and GoTo Connect customers from the APAC region may be experiencing issues while making outbound calls Our engineers are working to identify the issue and will provide another update shortly.
- identified Aug 25, 2025, 04:28 AM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Aug 25, 2025, 04:30 AM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Aug 25, 2025, 04:36 AM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
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