LogMeIn GoTo APIs incident

GoTo Connect - Authentication issue

Major Resolved View vendor source →

LogMeIn GoTo APIs experienced a major incident on May 28, 2026 affecting VoIP Calls - GoTo Connect Web and VoIP Calls - GoTo Connect Mobile and 1 more component, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 02:17 PM UTC
Resolved
May 28, 2026, 02:57 PM UTC
Duration
39m
Detected by Pingoru
May 28, 2026, 02:17 PM UTC

Affected components

VoIP Calls - GoTo Connect WebVoIP Calls - GoTo Connect MobileAdministration Portal

Update timeline

  1. investigating May 28, 2026, 02:17 PM UTC

    We are actively investigating reports that some GoTo Connect customers may be experiencing authentication issues accessing the GoTo app or GoTo Admin or Analytics portals. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified May 28, 2026, 02:28 PM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. monitoring May 28, 2026, 02:49 PM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  4. resolved May 28, 2026, 02:57 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.