LogMeIn GoTo APIs incident

GoTo Connect Call Quality issue

Major Resolved View vendor source →

LogMeIn GoTo APIs experienced a major incident on April 6, 2026 affecting VoIP Calls - GoTo Connect Web and VoIP Calls - GoTo Connect Mobile, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2026, 12:58 PM UTC
Resolved
Apr 06, 2026, 01:47 PM UTC
Duration
48m
Detected by Pingoru
Apr 06, 2026, 12:58 PM UTC

Affected components

VoIP Calls - GoTo Connect WebVoIP Calls - GoTo Connect Mobile

Update timeline

  1. investigating Apr 06, 2026, 12:58 PM UTC

    We are actively investigating reports that some GoTo Connect customers may be experiencing issues with call quality for GoToConnect Web, Desktop and Mobile. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Apr 06, 2026, 01:16 PM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. monitoring Apr 06, 2026, 01:43 PM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  4. resolved Apr 06, 2026, 01:47 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.