LogMeIn GoTo APIs incident

GoTo Connect - Call Recording and Transcript

Major Resolved View vendor source →

LogMeIn GoTo APIs experienced a major incident on May 7, 2026 affecting GoTo Connect API, lasting 7h 29m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2026, 06:31 PM UTC
Resolved
May 08, 2026, 02:01 AM UTC
Duration
7h 29m
Detected by Pingoru
May 07, 2026, 06:31 PM UTC

Affected components

GoTo Connect API

Update timeline

  1. identified May 07, 2026, 06:31 PM UTC

    Our engineers have identified the issue with call recordings and transcripts availability delay and are now actively working towards a resolution. We will provide another update shortly.

  2. monitoring May 08, 2026, 01:54 AM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  3. resolved May 08, 2026, 02:01 AM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.