Locomote incident

Locomote Status Update - Email delay

Resolved after 9 days 22 hours, affecting Travel Management Platform, on July 31, 2018.

resolved Aug 10, 2018, 04:25 AM UTC

All users are now able to fully utilise the messaging functionality with the Locomote platform without delays. If you have any further issues please contact Locomote Support. We appreciate your patience and understanding during this time.

Started
Jul 31, 2018, 05:45 AM UTC
Resolved
Aug 10, 2018, 04:25 AM UTC
Duration
9d 22h
Detected by Pingoru
Jul 31, 2018, 05:45 AM UTC

Affected components

Travel Management Platform

Update timeline

  1. investigating Jul 31, 2018, 05:45 AM UTC

    We are aware of an issue in which replying to "New Message" email notifications from your email client will result in extended delays in delivery. A workaround is to reply directly from the Locomote platform via the "Messages" module. We are working to resolve this as soon as possible. Please accept our apologies for the inconvenience.

  2. investigating Jul 31, 2018, 05:47 AM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 10, 2018, 04:25 AM UTC

    All users are now able to fully utilise the messaging functionality with the Locomote platform without delays. If you have any further issues please contact Locomote Support. We appreciate your patience and understanding during this time.

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