In-App Support Chat Temporarily Unavailable
Timeline · 2 updates
- resolved Feb 26, 2026, 11:02 PM UTC
In-App Support Chat Temporarily Unavailable
- postmortem Feb 26, 2026, 11:03 PM UTC
## What happened? A recent platform update caused our in-app support chat to stop loading for logged-in users. Customers attempting to use the chat widget would not have seen it appear. ## Who was affected? Any logged-in user for companies serviced directly by Webjet Business Travel with live chat support enabled. ## How long was it down? The issue was introduced approximately 11:12 PM AEDT on 26 February and resolved 9:54 AM AEDT on 27 February. ## What did we do? We identified the issue and rolled back the change. The support chat widget is now fully operational. ## Was any data lost? No. No customer data was affected. Chat history and account information remain intact. ## What if I need help? If you were unable to reach us via chat during this window and still need assistance, please contact our support team directly via the live chat widget.