Locomote incident
***IMPORTANT*** Locomote Status Update - Unable to reset password in browsers other than Internet Explorer
Resolved after 4 days 19 hours, affecting Travel Management Platform, on March 28, 2019.
We have now fixed an issue where some users were not able to reset their password to the Locomote Corporate Travel Platform when using a web browser other than Internet Explorer. This was due to CAPTCHA not properly loading, which is required to validate the password reset. We sincerely apologise for any inconvenience this may have caused.
Affected components
Update timeline
- investigating Mar 28, 2019, 02:59 AM UTC
We are aware of an issue where some users may not be able to reset their password to the Locomote Corporate Travel Platform when using a web browser other than Internet Explorer. This is due to CAPTCHA not properly loading, which is required to validate the password reset. If you need to book a trip on Locomote in the interim, then please contact your Travel Arranger or Company Administrator to book on your behalf. Our team is working to resolve this as soon as possible. We sincerely apologise for any inconvenience.
- resolved Apr 01, 2019, 10:26 PM UTC
We have now fixed an issue where some users were not able to reset their password to the Locomote Corporate Travel Platform when using a web browser other than Internet Explorer. This was due to CAPTCHA not properly loading, which is required to validate the password reset. We sincerely apologise for any inconvenience this may have caused.
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