Locally Outage History

Locally is up right now

Pingoru has recorded 50 incidents for Locally: 14 in the last 12 months and 3 in the last 90 days.

Source: status.lcly.co

50incidents recorded
14last 12 months
3last 90 days
4 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Locally in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202611 of 720 (0%)
May 202627 of 744 (1%)
June 202611 of 720 (0%)
July 202600 of 744 (0%)
August 202633 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 516 (0%)

Incidents, newest first

Minor August 31, 2026 Increased latency on search endpoints 1h 45m Locally.com, Locally "Pages", Storefronts

Started Aug 31, 2026, 06:28 AM UTC· resolved Aug 31, 2026, 08:14 AM UTC

  1. investigating Aug 31, 2026, 06:28 AM UTC

    We are currently investigating this issue.

  2. investigating Aug 31, 2026, 07:02 AM UTC

    We are continuing to investigate this issue.

  3. identified Aug 31, 2026, 07:12 AM UTC

    We have identified the issue and are working on a fix. In the meantime some customers using Storefronts sites and other product search surfaces continue to experience degraded performance.

  4. identified Aug 31, 2026, 07:31 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Aug 31, 2026, 08:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Aug 31, 2026, 08:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 26, 2026 Problems with data ingestion and reporting 13m

Started Aug 26, 2026, 08:40 PM UTC· resolved Aug 26, 2026, 08:53 PM UTC

  1. investigating Aug 26, 2026, 08:40 PM UTC

    We are currently investigating this issue.

  2. resolved Aug 26, 2026, 08:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 24, 2026 Currently experiencing a search service outage for a small number of clients due to an abnormal amount of traffic. 55m

Started Aug 24, 2026, 03:14 PM UTC· resolved Aug 24, 2026, 04:10 PM UTC

  1. identified Aug 24, 2026, 03:14 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 24, 2026, 03:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 24, 2026, 04:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 11, 2026 Brand and Retailer Analytics Service Unavailability 39m Brand & Retailer Analytics

Started Jun 11, 2026, 03:51 PM UTC· resolved Jun 11, 2026, 04:30 PM UTC

  1. investigating Jun 11, 2026, 03:51 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 11, 2026, 03:51 PM UTC

    We are experiencing an outage for our Brand and Retailer Analytics Service. Our engineering team is investigating the cause.

  3. identified Jun 11, 2026, 04:23 PM UTC

    The issue has been identified resolution in progress.

  4. resolved Jun 11, 2026, 04:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 8, 2026 Admin panel access issues 1h 8m Locally.com

Started May 08, 2026, 03:23 PM UTC· resolved May 08, 2026, 04:32 PM UTC

  1. investigating May 08, 2026, 03:23 PM UTC

    We are currently investigating this issue.

  2. investigating May 08, 2026, 03:40 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 08, 2026, 04:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 08, 2026, 04:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 7, 2026 Daily ShopSense reports delayed 5h 52m API (v2 / Headless, Cart, ShopSense, and Marketing)

Started May 07, 2026, 11:51 AM UTC· resolved May 07, 2026, 05:43 PM UTC

  1. investigating May 07, 2026, 11:51 AM UTC

    We are currently investigating this issue.

  2. investigating May 07, 2026, 12:35 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 07, 2026, 05:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 29, 2026 Site outage 31m Store Locators, Product Locators, Buy it Locally / Carts / Transactions, Locally.com and 8 more

Started Apr 29, 2026, 04:35 PM UTC· resolved Apr 29, 2026, 05:06 PM UTC

  1. investigating Apr 29, 2026, 04:35 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 29, 2026, 04:54 PM UTC

    All services are now operational. Monitoring and conducting root cause analysis.

  3. investigating Apr 29, 2026, 04:55 PM UTC

    We are continuing to investigate the root cause.

  4. identified Apr 29, 2026, 04:56 PM UTC

    The root cause has been identified.

  5. monitoring Apr 29, 2026, 04:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Apr 29, 2026, 05:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 16, 2026 Issue loading locally pages 1h 3m Store Locators, Product Locators, Buy it Locally / Carts / Transactions, Locally.com and 8 more

Started Feb 16, 2026, 10:58 PM UTC· resolved Feb 17, 2026, 12:01 AM UTC

  1. investigating Feb 16, 2026, 10:58 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 16, 2026, 11:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 17, 2026, 12:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 23, 2026 ShopSense reports are delayed 8h 12m API (v2 / Headless, Cart, ShopSense, and Marketing)

Started Jan 23, 2026, 11:49 AM UTC· resolved Jan 23, 2026, 08:02 PM UTC

  1. identified Jan 23, 2026, 11:49 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Jan 23, 2026, 08:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 22, 2026 Partial ShopSense Inventory Outage 22h 40m API (v2 / Headless, Cart, ShopSense, and Marketing)

Started Jan 22, 2026, 09:21 PM UTC· resolved Jan 23, 2026, 08:02 PM UTC

  1. investigating Jan 22, 2026, 09:21 PM UTC

    We are currently investigating this issue.

  2. resolved Jan 23, 2026, 08:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 22, 2026 Inventory Sync Delayed 6h 26m Inventory Ingestion

Started Jan 22, 2026, 11:13 AM UTC· resolved Jan 22, 2026, 05:39 PM UTC

  1. identified Jan 22, 2026, 11:13 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Jan 22, 2026, 05:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 24, 2025 Issue with Store Locators 1h 25m Store Locators

Started Dec 24, 2025, 04:29 PM UTC· resolved Dec 24, 2025, 05:54 PM UTC

  1. identified Dec 24, 2025, 04:29 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Dec 24, 2025, 04:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 24, 2025, 05:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 8, 2025 Issues with dealer data ingestion 2h 4m Dealer Feed Ingestion

Started Dec 08, 2025, 03:58 PM UTC· resolved Dec 08, 2025, 06:02 PM UTC

  1. investigating Dec 08, 2025, 03:58 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 08, 2025, 04:56 PM UTC

    We are still investigating delays with ingesting dealer data. We will send another update as soon as possible.

  3. monitoring Dec 08, 2025, 05:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 08, 2025, 06:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 17, 2025 General outage 1h 4m Store Locators, Product Locators, Buy it Locally / Carts / Transactions, Locally.com and 6 more

Started Oct 17, 2025, 09:56 PM UTC· resolved Oct 17, 2025, 11:01 PM UTC

  1. investigating Oct 17, 2025, 09:56 PM UTC

    We are investigating a site-wide issue. Thanks for your patience while we investigate.

  2. identified Oct 17, 2025, 10:21 PM UTC

    We have identified the cause of the outage and are working on a fix. We'll report back with an update in 20 minutes.

  3. identified Oct 17, 2025, 10:43 PM UTC

    Thanks for your continued patience. We are still working on a fix. We will post another update in 45 minutes.

  4. identified Oct 17, 2025, 11:08 PM UTC

    A fix has been implemented and we expect services to be fully restored shortly.

  5. monitoring Oct 17, 2025, 11:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 17, 2025, 11:23 PM UTC

    This incident has been resolved. We are still experiencing a slight delay with outbound communications but this should be resolved within 20-30 minutes.

Read the full incident report →

Minor September 6, 2025 Ingestion of Inventory and Dealer feeds is currently stopped 57m Inventory Ingestion, Dealer Feed Ingestion

Started Sep 06, 2025, 10:08 AM UTC· resolved Sep 06, 2025, 11:06 AM UTC

  1. investigating Sep 06, 2025, 10:08 AM UTC

    We are currently investigating this issue.

  2. resolved Sep 06, 2025, 11:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 20, 2025 Daily ShopSense reports & Inventory Ingestion experiencing errors 6h 39m Inventory Ingestion, API (v2 / Headless, Cart, ShopSense, and Marketing), Brand & Retailer Analytics

Started Aug 20, 2025, 01:22 PM UTC· resolved Aug 20, 2025, 08:02 PM UTC

  1. identified Aug 20, 2025, 01:22 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Aug 20, 2025, 01:23 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Aug 20, 2025, 02:51 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Aug 20, 2025, 08:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 7, 2025 Service Interruption 26m Store Locators, Product Locators, Buy it Locally / Carts / Transactions, Locally.com and 8 more

Started Aug 07, 2025, 06:24 PM UTC· resolved Aug 07, 2025, 06:50 PM UTC

  1. identified Aug 07, 2025, 06:24 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 07, 2025, 06:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 07, 2025, 06:27 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 07, 2025, 07:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 6, 2025 Upstream Network Problems 1h 18m Buy it Locally / Carts / Transactions, Locally.com, API (v2 / Headless, Cart, ShopSense, and Marketing)

Started Aug 06, 2025, 03:32 AM UTC· resolved Aug 06, 2025, 04:51 AM UTC

  1. investigating Aug 06, 2025, 03:32 AM UTC

    We are currently investigating this issue.

  2. identified Aug 06, 2025, 03:40 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 06, 2025, 03:56 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 06, 2025, 04:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Aug 06, 2025, 04:50 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Aug 06, 2025, 04:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 31, 2025 Service issues 12m Store Locators, Product Locators, Locally.com, Locally "Pages" and 2 more

Started Jul 31, 2025, 07:46 PM UTC· resolved Jul 31, 2025, 07:58 PM UTC

  1. identified Jul 31, 2025, 07:46 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Jul 31, 2025, 07:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 21, 2025 Maintenance of dealer list ingestion 2h 27m Store Locators, Product Locators, Dealer Feed Ingestion

Started Jul 21, 2025, 09:28 PM UTC· resolved Jul 21, 2025, 11:56 PM UTC

  1. identified Jul 21, 2025, 09:28 PM UTC

    We are improving dealer list ingestion. During this time updates to dealer location data may not be propagated to all Locally systems. We will post updates here as we progress through the upgrade.

  2. resolved Jul 21, 2025, 11:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 28, 2025 Partial outage with inventory and dealer feed ingestion 49m Inventory Ingestion, Dealer Feed Ingestion

Started Jun 28, 2025, 12:38 PM UTC· resolved Jun 28, 2025, 01:28 PM UTC

  1. investigating Jun 28, 2025, 12:38 PM UTC

    We are currently investigating this issue.

  2. identified Jun 28, 2025, 01:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 28, 2025, 01:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 28, 2025, 01:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2025 Analytics downtime due to upstream GCP outage 1h 53m Brand & Retailer Analytics

Started Jun 12, 2025, 07:06 PM UTC· resolved Jun 12, 2025, 08:59 PM UTC

  1. identified Jun 12, 2025, 07:06 PM UTC

    Analytics are currently unavailable due to a GCP outage: https://status.cloud.google.com/regional/americas Updates are available from Google here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

  2. resolved Jun 12, 2025, 08:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 7, 2025 Issues With Inventory Ingestion 2h 48m Inventory Ingestion

Started May 07, 2025, 06:33 PM UTC· resolved May 07, 2025, 09:21 PM UTC

  1. investigating May 07, 2025, 06:33 PM UTC

    We are seeing issues with inventory file ingestion. Files sent since yesterday may not have processed. We are investigating and will post an update as soon as we know more.

  2. resolved May 07, 2025, 09:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 15, 2025 Front-end Rendering Issues 26m Store Locators, Product Locators, Buy it Locally / Carts / Transactions, Locally.com and 2 more

Started Mar 15, 2025, 01:27 PM UTC· resolved Mar 15, 2025, 01:53 PM UTC

  1. investigating Mar 15, 2025, 01:27 PM UTC

    We are currently investigating this issue.

  2. identified Mar 15, 2025, 01:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 15, 2025, 01:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 15, 2025, 01:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 10, 2025 Site Outage 1h 14m Locally.com

Started Mar 10, 2025, 06:55 AM UTC· resolved Mar 10, 2025, 08:10 AM UTC

  1. investigating Mar 10, 2025, 06:55 AM UTC

    We are currently investigating this issue.

  2. investigating Mar 10, 2025, 06:56 AM UTC

    We are aware of an outage affecting some Locally systems. We are investigating.

  3. investigating Mar 10, 2025, 07:00 AM UTC

    We are aware of an outage affecting some Locally systems. We are investigating.

  4. identified Mar 10, 2025, 07:49 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Mar 10, 2025, 07:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Mar 10, 2025, 08:10 AM UTC

    This incident has been resolved.

Read the full incident report →