LlamaIndex incident

Degraded performance on LlamaCloud

Major Resolved View vendor source →

LlamaIndex experienced a major incident on February 20, 2025 affecting LlamaParse API, lasting 11h 17m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2025, 10:29 AM UTC
Resolved
Feb 20, 2025, 09:47 PM UTC
Duration
11h 17m
Detected by Pingoru
Feb 20, 2025, 10:29 AM UTC

Affected components

LlamaParse API

Update timeline

  1. investigating Feb 20, 2025, 10:29 AM UTC

    We are currently investigating this issue.

  2. investigating Feb 20, 2025, 01:09 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 20, 2025, 04:44 PM UTC

    We applied a first patch to bring back our services but we still have some issues and degraded performance.

  4. resolved Feb 20, 2025, 09:47 PM UTC

    This incident has been resolved.