LlamaIndex incident

LlamaCloud EU is down

Critical Resolved View vendor source →

LlamaIndex experienced a critical incident on March 3, 2025 affecting LlamaParse API, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2025, 03:03 PM UTC
Resolved
Mar 03, 2025, 03:28 PM UTC
Duration
24m
Detected by Pingoru
Mar 03, 2025, 03:03 PM UTC

Affected components

LlamaParse API

Update timeline

  1. investigating Mar 03, 2025, 03:03 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 03, 2025, 03:03 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 03, 2025, 03:19 PM UTC

    The issue only affects LlamaCloud EU UI. API endpoints should work normally.

  4. investigating Mar 03, 2025, 03:28 PM UTC

    We are continuing to investigate this issue.

  5. resolved Mar 03, 2025, 03:28 PM UTC

    This incident has been resolved.