Litify Outage History

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Litify had 7 outages in the last 2 years totaling 43h 7m of downtime — averaging 0.3 incidents per month.

There were 7 Litify outages since October 1, 2024 totaling 43h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.litify.com

Major September 3, 2026

Docrio Merge Issue

Detected by Pingoru
Sep 03, 2026, 01:21 PM UTC
Resolved
Sep 03, 2026, 06:07 PM UTC
Duration
4h 45m
Affected: Docrio
Timeline · 5 updates
  1. investigating Sep 03, 2026, 01:21 PM UTC

    We have received many reports of Docrio merging not working this morning. We are actively investigating and will provide an update soon.

  2. identified Sep 03, 2026, 02:03 PM UTC

    The issue has been identified. As a workaround to the issue, please follow this path disabling the Merge Image Resolution 330ppi setting: Setup → Custom Metadata Types → Docrio Feature → Merge Image Resolution 330ppi → Enabled__c. We are continuing to investigate the impact on global images that may result from this workaround disablement and a potential full fix.

  3. identified Sep 03, 2026, 05:26 PM UTC

    Litify is actively pushing a fix for this issue; we will provide an update when the fix is fully deployed.

  4. monitoring Sep 03, 2026, 05:47 PM UTC

    The fix has been fully deployed. If you previously disabled the Merge Image Resolution, please re-enable: Setup → Custom Metadata Types → Docrio Feature → Merge Image Resolution 330ppi → Enabled__c. Please reach out to Litify Support if the issue persists.

  5. resolved Sep 03, 2026, 06:07 PM UTC

    We have confirmed that this issue is resolved. Please reach out to Litify Support if other issues arise.

Read the full incident report →

Critical May 21, 2026

Docrio Outage

Detected by Pingoru
May 21, 2026, 10:21 PM UTC
Resolved
May 22, 2026, 01:37 AM UTC
Duration
3h 15m
Affected: Docrio
Timeline · 2 updates
  1. investigating May 21, 2026, 10:21 PM UTC

    We are currently experiencing an outage affecting Docrio services related to an ongoing Salesforce incident. Our engineering team is actively working with our partner team at Salesforce to restore functionality. We appreciate your patience and will provide further updates as we make progress.

  2. resolved May 22, 2026, 11:54 AM UTC

    Salesforce has reported the widespread performance issues affecting connected apps and ECAs as fully resolved. Docrio services are now operating normally. If you experience further issues, please contact Litify Support.

Read the full incident report →

Major October 29, 2025

Microsoft Outage

Detected by Pingoru
Oct 29, 2025, 04:51 PM UTC
Resolved
Oct 29, 2025, 08:56 PM UTC
Duration
4h 4m
Affected: Docrio EmailDocrio Calendar Sync
Timeline · 4 updates
  1. investigating Oct 29, 2025, 04:51 PM UTC

    Microsoft is reporting an outage that appears to be affecting Docrio Email/Calendar. We will continue monitoring updates from Microsoft. Users can also see status updates on the Azure Status page: https://azure.status.microsoft/en-us/status/

  2. identified Oct 29, 2025, 06:44 PM UTC

    Please see the following snippet from Microsoft: We have initiated the deployment of our last known good configuration, which is expected to complete within 30 minutes. As this deployment progresses, customers should begin to see initial signs of recovery. Once completed, we will begin recovering nodes and routing traffic through these healthy nodes. Customer configuration changes will remain temporarily blocked while we continue mitigation efforts. We will notify customers once this block has been lifted.

  3. monitoring Oct 29, 2025, 08:03 PM UTC

    Microsoft is reporting that the fix is showing positive results. Litify is continuing to monitor and working to confirm the resolution.

  4. resolved Oct 29, 2025, 08:56 PM UTC

    We have had confirmation from Litify clients that this issue is resolved. MS has indicated that it may take up to three more hours for the fix to be fully in place. Therefore, it may take more time for your instance to be resolved. If the issue persists later tonight and into tomorrow, please reach out to Litify Support.

Read the full incident report →

Critical October 16, 2025

Docrio Email Outage

Detected by Pingoru
Oct 16, 2025, 03:40 PM UTC
Resolved
Oct 16, 2025, 04:44 PM UTC
Duration
1h 4m
Affected: Docrio EmailDocrio Calendar Sync
Timeline · 4 updates
  1. investigating Oct 16, 2025, 03:40 PM UTC

    Docrio Email/Calendar is currently experiencing an outage. Users are reporting being unable to log into the add-in and receiving multiple emails noting 'Something has changed with your account and we are no longer able to verify your previous login.' Litify's Engineering team is currently investigating.

  2. identified Oct 16, 2025, 04:09 PM UTC

    We have identified the issue and are actively implementing a fix.

  3. monitoring Oct 16, 2025, 04:31 PM UTC

    The implementation of the fix has been completed with positive results. We are continuing to monitor.

  4. resolved Oct 16, 2025, 04:44 PM UTC

    We have confirmed the issue is resolved. Please reach out to Litify Support if additional issues are experienced.

Read the full incident report →

Notice February 24, 2025

Salesforce Performance Degradation

Detected by Pingoru
Feb 24, 2025, 11:11 PM UTC
Resolved
Feb 25, 2025, 12:54 AM UTC
Duration
1h 42m
Affected: Salesforce CS1
Timeline · 3 updates
  1. investigating Feb 24, 2025, 11:11 PM UTC

    Salesforce has reported widespread performance issues that are leading to slow loading times and loading errors. Salesforce is currently investigating. You can find updates from Salesforce on status.salesforce.com; we will continue to provide updates as well.

  2. identified Feb 24, 2025, 11:55 PM UTC

    Salesforce has initiated service restarts to mitigate the impact and has begun to observe performance improvements. We are continuing to monitor.

  3. resolved Feb 25, 2025, 12:54 AM UTC

    Salesforce has reported the performance issues to be fully resolved. Please reach out to Litify Support if issues persist.

Read the full incident report →

Major November 7, 2024

Docrio Calendar Sync Performance

Detected by Pingoru
Nov 07, 2024, 06:47 PM UTC
Resolved
Nov 08, 2024, 02:54 AM UTC
Duration
8h 6m
Affected: Docrio Calendar Sync
Timeline · 4 updates
  1. investigating Nov 07, 2024, 06:47 PM UTC

    Docrio Calendar Sync is currently experiencing sync delays. We are actively investigating.

  2. identified Nov 07, 2024, 08:12 PM UTC

    The issue has been identified, and Litify is working to implement a fix. We will provide another update soon.

  3. monitoring Nov 07, 2024, 08:29 PM UTC

    A fix has been implemented and is showing positive results. We are continuing to monitor.

  4. resolved Nov 08, 2024, 02:54 AM UTC

    Docrio Calendar is fully functional. Please reach out to Litify Support if sync performance issues persist.

Read the full incident report →

Notice October 1, 2024

Salesforce Performance Issues

Detected by Pingoru
Oct 01, 2024, 03:30 PM UTC
Resolved
Oct 02, 2024, 11:38 AM UTC
Duration
20h 8m
Timeline · 7 updates
  1. investigating Oct 01, 2024, 03:30 PM UTC

    Salesforce has reported performance issues that are affecting the USA instances listed below; this list appears to be growing. Users may experience slow load times or complete outages. We are monitoring and will provide more information as available from Salesforce. USA1, USA304, USA316, USA340, USA344, USA352, USA366S, USA374, USA376, USA494, USA554, USA556, USA558, USA600, USA612, USA618, USA680, USA694, USA708, USA714, USA780, USA790, USA1012

  2. identified Oct 01, 2024, 04:02 PM UTC

    Salesforce has identified the issue and is rolling out an emergency release. Additional capacity has been added to all affected instances in an attempt to minimize further degradation during the emergency release. Litify will continue to provide updates as we have them from Salesforce.

  3. identified Oct 01, 2024, 05:15 PM UTC

    Salesforce continues to roll out the emergency release, which is showing success. However, there is a small subset of instances that will need manual intervention from Salesforce. Also, please note that Litify has also been affected by this outage, so we have been unable to receive any support cases since the issue began, we will respond as quickly as possible once we are fully operational. We are continuing to monitor.

  4. monitoring Oct 01, 2024, 05:47 PM UTC

    Salesforce has identified more affected instances and continues to roll out the emergency release. Several Litify clients have confirmed the outage has subsided in their orgs. We recommend trying to log back in at this time.

  5. monitoring Oct 01, 2024, 07:06 PM UTC

    Salesforce is continuing to perform the emergency release. We've continued to receive confirmations that Litify clients are operational again; however, we are also continuing to receive reports of clients who are still unable to access the platform. Litify is continuing to monitor progress.

  6. monitoring Oct 02, 2024, 12:53 AM UTC

    It appears that the emergency release from Salesforce will continue to be rolled out overnight. We will continue monitoring and provide an update early tomorrow (Wednesday) morning.

  7. resolved Oct 02, 2024, 11:38 AM UTC

    Salesforce reported this issue fully resolved at 3:00 AM EST. If further issues are experienced, please reach out to Litify Support.

Read the full incident report →