Resolved after 4 hours 45 minutes, affecting Docrio, on September 3, 2026.
We have confirmed that this issue is resolved. Please reach out to Litify Support if other issues arise.
Affected components
Update timeline
- investigating Sep 03, 2026, 01:21 PM UTC
We have received many reports of Docrio merging not working this morning. We are actively investigating and will provide an update soon.
- identified Sep 03, 2026, 02:03 PM UTC
The issue has been identified. As a workaround to the issue, please follow this path disabling the Merge Image Resolution 330ppi setting: Setup → Custom Metadata Types → Docrio Feature → Merge Image Resolution 330ppi → Enabled__c. We are continuing to investigate the impact on global images that may result from this workaround disablement and a potential full fix.
- identified Sep 03, 2026, 05:26 PM UTC
Litify is actively pushing a fix for this issue; we will provide an update when the fix is fully deployed.
- monitoring Sep 03, 2026, 05:47 PM UTC
The fix has been fully deployed. If you previously disabled the Merge Image Resolution, please re-enable: Setup → Custom Metadata Types → Docrio Feature → Merge Image Resolution 330ppi → Enabled__c. Please reach out to Litify Support if the issue persists.
- resolved Sep 03, 2026, 06:07 PM UTC
We have confirmed that this issue is resolved. Please reach out to Litify Support if other issues arise.
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