Litify experienced a major incident on September 3, 2026 affecting Docrio, lasting 4h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2026, 01:21 PM UTC
We have received many reports of Docrio merging not working this morning. We are actively investigating and will provide an update soon.
- identified Sep 03, 2026, 02:03 PM UTC
The issue has been identified. As a workaround to the issue, please follow this path disabling the Merge Image Resolution 330ppi setting: Setup → Custom Metadata Types → Docrio Feature → Merge Image Resolution 330ppi → Enabled__c. We are continuing to investigate the impact on global images that may result from this workaround disablement and a potential full fix.
- identified Sep 03, 2026, 05:26 PM UTC
Litify is actively pushing a fix for this issue; we will provide an update when the fix is fully deployed.
- monitoring Sep 03, 2026, 05:47 PM UTC
The fix has been fully deployed. If you previously disabled the Merge Image Resolution, please re-enable: Setup → Custom Metadata Types → Docrio Feature → Merge Image Resolution 330ppi → Enabled__c. Please reach out to Litify Support if the issue persists.
- resolved Sep 03, 2026, 06:07 PM UTC
We have confirmed that this issue is resolved. Please reach out to Litify Support if other issues arise.