Litify experienced a major incident on October 29, 2025 affecting Docrio Email and Docrio Calendar Sync, lasting 4h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 04:51 PM UTC
Microsoft is reporting an outage that appears to be affecting Docrio Email/Calendar. We will continue monitoring updates from Microsoft. Users can also see status updates on the Azure Status page: https://azure.status.microsoft/en-us/status/
- identified Oct 29, 2025, 06:44 PM UTC
Please see the following snippet from Microsoft: We have initiated the deployment of our last known good configuration, which is expected to complete within 30 minutes. As this deployment progresses, customers should begin to see initial signs of recovery. Once completed, we will begin recovering nodes and routing traffic through these healthy nodes. Customer configuration changes will remain temporarily blocked while we continue mitigation efforts. We will notify customers once this block has been lifted.
- monitoring Oct 29, 2025, 08:03 PM UTC
Microsoft is reporting that the fix is showing positive results. Litify is continuing to monitor and working to confirm the resolution.
- resolved Oct 29, 2025, 08:56 PM UTC
We have had confirmation from Litify clients that this issue is resolved. MS has indicated that it may take up to three more hours for the fix to be fully in place. Therefore, it may take more time for your instance to be resolved. If the issue persists later tonight and into tomorrow, please reach out to Litify Support.