Litify experienced a critical incident on October 16, 2025 affecting Docrio Email and Docrio Calendar Sync, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2025, 03:40 PM UTC
Docrio Email/Calendar is currently experiencing an outage. Users are reporting being unable to log into the add-in and receiving multiple emails noting 'Something has changed with your account and we are no longer able to verify your previous login.' Litify's Engineering team is currently investigating.
- identified Oct 16, 2025, 04:09 PM UTC
We have identified the issue and are actively implementing a fix.
- monitoring Oct 16, 2025, 04:31 PM UTC
The implementation of the fix has been completed with positive results. We are continuing to monitor.
- resolved Oct 16, 2025, 04:44 PM UTC
We have confirmed the issue is resolved. Please reach out to Litify Support if additional issues are experienced.