Litify Outage History
Litify is up right nowPingoru has recorded 50 incidents for Litify: 4 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 3 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 2 | 27 of 720 (4%) |
| October 2026 | 0 | 0 of 523 (0%) |
Incidents, newest first
Critical September 9, 2026 Docrio Calendar Sync Issue 21h 59m Docrio Calendar Sync
Started Sep 09, 2026, 09:13 PM UTC· resolved Sep 10, 2026, 07:13 PM UTC
- investigating Sep 09, 2026, 09:13 PM UTC
We have received multiple reports of Docrio Calendar Sync issues where Litify events are not appearing in Outlook. Our Product & Engineering team is actively investigating. We will provide an update as soon as we have it.
- identified Sep 10, 2026, 02:06 PM UTC
The Docrio Calendar Sync issue is still ongoing. We have identified the cause, but additional investigation is required. We will continue to provide updates as soon as we have them.
- monitoring Sep 10, 2026, 03:52 PM UTC
Litify has put a fix in place, and the queue/backlog of events is steadily decreasing. We are continuing to monitor the rate of backlog decline. Please note that all events that were not synced should sync as the backlog decreases. We will provide another update as we have more information.
- resolved Sep 10, 2026, 07:13 PM UTC
We have confirmed that the Docrio Calendar syncing issue has been resolved. Please allow time through the rest of today for backlogged events to be synced, and reach out to Litify Support if you still see syncing issues tomorrow.
Major September 3, 2026 Docrio Merge Issue 4h 45m Docrio
Started Sep 03, 2026, 01:21 PM UTC· resolved Sep 03, 2026, 06:07 PM UTC
- investigating Sep 03, 2026, 01:21 PM UTC
We have received many reports of Docrio merging not working this morning. We are actively investigating and will provide an update soon.
- identified Sep 03, 2026, 02:03 PM UTC
The issue has been identified. As a workaround to the issue, please follow this path disabling the Merge Image Resolution 330ppi setting: Setup → Custom Metadata Types → Docrio Feature → Merge Image Resolution 330ppi → Enabled__c. We are continuing to investigate the impact on global images that may result from this workaround disablement and a potential full fix.
- identified Sep 03, 2026, 05:26 PM UTC
Litify is actively pushing a fix for this issue; we will provide an update when the fix is fully deployed.
- monitoring Sep 03, 2026, 05:47 PM UTC
The fix has been fully deployed. If you previously disabled the Merge Image Resolution, please re-enable: Setup → Custom Metadata Types → Docrio Feature → Merge Image Resolution 330ppi → Enabled__c. Please reach out to Litify Support if the issue persists.
- resolved Sep 03, 2026, 06:07 PM UTC
We have confirmed that this issue is resolved. Please reach out to Litify Support if other issues arise.
Critical May 21, 2026 Docrio Outage 3h 15m Docrio
Started May 21, 2026, 10:21 PM UTC· resolved May 22, 2026, 01:37 AM UTC
- investigating May 21, 2026, 10:21 PM UTC
We are currently experiencing an outage affecting Docrio services related to an ongoing Salesforce incident. Our engineering team is actively working with our partner team at Salesforce to restore functionality. We appreciate your patience and will provide further updates as we make progress.
- resolved May 22, 2026, 11:54 AM UTC
Salesforce has reported the widespread performance issues affecting connected apps and ECAs as fully resolved. Docrio services are now operating normally. If you experience further issues, please contact Litify Support.
Major October 29, 2025 Microsoft Outage 4h 4m Docrio Email, Docrio Calendar Sync
Started Oct 29, 2025, 04:51 PM UTC· resolved Oct 29, 2025, 08:56 PM UTC
- investigating Oct 29, 2025, 04:51 PM UTC
Microsoft is reporting an outage that appears to be affecting Docrio Email/Calendar. We will continue monitoring updates from Microsoft. Users can also see status updates on the Azure Status page: https://azure.status.microsoft/en-us/status/
- identified Oct 29, 2025, 06:44 PM UTC
Please see the following snippet from Microsoft: We have initiated the deployment of our last known good configuration, which is expected to complete within 30 minutes. As this deployment progresses, customers should begin to see initial signs of recovery. Once completed, we will begin recovering nodes and routing traffic through these healthy nodes. Customer configuration changes will remain temporarily blocked while we continue mitigation efforts. We will notify customers once this block has been lifted.
- monitoring Oct 29, 2025, 08:03 PM UTC
Microsoft is reporting that the fix is showing positive results. Litify is continuing to monitor and working to confirm the resolution.
- resolved Oct 29, 2025, 08:56 PM UTC
We have had confirmation from Litify clients that this issue is resolved. MS has indicated that it may take up to three more hours for the fix to be fully in place. Therefore, it may take more time for your instance to be resolved. If the issue persists later tonight and into tomorrow, please reach out to Litify Support.
Critical October 16, 2025 Docrio Email Outage 1h 4m Docrio Email, Docrio Calendar Sync
Started Oct 16, 2025, 03:40 PM UTC· resolved Oct 16, 2025, 04:44 PM UTC
- investigating Oct 16, 2025, 03:40 PM UTC
Docrio Email/Calendar is currently experiencing an outage. Users are reporting being unable to log into the add-in and receiving multiple emails noting 'Something has changed with your account and we are no longer able to verify your previous login.' Litify's Engineering team is currently investigating.
- identified Oct 16, 2025, 04:09 PM UTC
We have identified the issue and are actively implementing a fix.
- monitoring Oct 16, 2025, 04:31 PM UTC
The implementation of the fix has been completed with positive results. We are continuing to monitor.
- resolved Oct 16, 2025, 04:44 PM UTC
We have confirmed the issue is resolved. Please reach out to Litify Support if additional issues are experienced.
Notice February 24, 2025 Salesforce Performance Degradation 1h 42m Salesforce CS1
Started Feb 24, 2025, 11:11 PM UTC· resolved Feb 25, 2025, 12:54 AM UTC
- investigating Feb 24, 2025, 11:11 PM UTC
Salesforce has reported widespread performance issues that are leading to slow loading times and loading errors. Salesforce is currently investigating. You can find updates from Salesforce on status.salesforce.com; we will continue to provide updates as well.
- identified Feb 24, 2025, 11:55 PM UTC
Salesforce has initiated service restarts to mitigate the impact and has begun to observe performance improvements. We are continuing to monitor.
- resolved Feb 25, 2025, 12:54 AM UTC
Salesforce has reported the performance issues to be fully resolved. Please reach out to Litify Support if issues persist.
Major November 7, 2024 Docrio Calendar Sync Performance 8h 6m Docrio Calendar Sync
Started Nov 07, 2024, 06:47 PM UTC· resolved Nov 08, 2024, 02:54 AM UTC
- investigating Nov 07, 2024, 06:47 PM UTC
Docrio Calendar Sync is currently experiencing sync delays. We are actively investigating.
- identified Nov 07, 2024, 08:12 PM UTC
The issue has been identified, and Litify is working to implement a fix. We will provide another update soon.
- monitoring Nov 07, 2024, 08:29 PM UTC
A fix has been implemented and is showing positive results. We are continuing to monitor.
- resolved Nov 08, 2024, 02:54 AM UTC
Docrio Calendar is fully functional. Please reach out to Litify Support if sync performance issues persist.