Liquid Web experienced a major incident on May 27, 2026 affecting Phone, lasting 3h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Phone
Update timeline
- investigating May 27, 2026, 07:58 PM UTC
We are investigating an issue preventing customers from reaching support via Phone. Please use Live Chat or open a Support Case at my.liquidweb.com for immediate assistance while we restore the phone service. We appreciate your patience and understanding as we work to restore this service. Thank you.
- monitoring May 27, 2026, 08:09 PM UTC
Our phone system is now back online, and agents should be able to connect and accept calls. We will continue to monitor the system to ensure stability. Thank you for your continued patience.
- resolved May 27, 2026, 11:52 PM UTC
This incident has been resolved.