LinkSquares experienced a major incident on October 20, 2025 affecting Analyze and Finalize and 1 more component, lasting 9h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 02:28 PM UTC
LinkSquares Dashboards are currently timing out or taking a long time to load due to an extended outage through a third-party cloud platform.
- identified Oct 20, 2025, 03:09 PM UTC
Investigation indicates that the service degradation is due to an ongoing unexpected outage impacting a critical third-party cloud partner responsible for key components including authentication, application functionality, and dashboards. The partner has deployed mitigation and preliminary data appears to indicate an improvement in performance. We will continue to monitor and provide updates.
- monitoring Oct 20, 2025, 04:22 PM UTC
We are currently monitoring the stability of our platform following mitigation efforts by our 3rd party Cloud Partner. While the root cause has been identified and mitigation applied, some services may continue to experience degraded performance as the system recovers fully.
- monitoring Oct 20, 2025, 07:22 PM UTC
Our services appear stable following the deployment of mitigations by our 3rd party critical cloud partner. While we have not yet received confirmation of full resolution from the third party, we remain monitoring for any further issues.
- monitoring Oct 20, 2025, 09:08 PM UTC
Our services continue to appear stable following the actions by our 3rd party cloud partner. While we have not yet received confirmation of full resolution from the third party, we remain monitoring for any further issues.
- resolved Oct 21, 2025, 12:19 AM UTC
The critical third-party cloud partner confirmed that all mitigation efforts were successful and their services are now fully stable. Our internal monitoring and validation confirmed functionality is restored.