LinkSquares Outage History

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LinkSquares had 4 outages in the last 2 years totaling 54h 24m of downtime — averaging 0.2 incidents per month.

There were 4 LinkSquares outages since March 25, 2025 totaling 54h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://linksquares.statuspage.io

Critical October 29, 2025

LinkSquares Finalize Word Add-in Instability

Detected by Pingoru
Oct 29, 2025, 05:08 PM UTC
Resolved
Oct 30, 2025, 11:27 AM UTC
Duration
18h 18m
Affected: LinkSquares Finalize for Word Add-In
Timeline · 5 updates
  1. identified Oct 29, 2025, 05:08 PM UTC

    The LinkSquares Finalize Word add-in is currently unavailable due to an extended outage on a third-party cloud platform. Finalize is not impacted by this outage and can be accessed through the LinkSquares web application.

  2. identified Oct 29, 2025, 06:20 PM UTC

    Service degradation is due to an ongoing unexpected outage impacting a critical third-party cloud partner responsible for LinkSquares' Word add-in functionality. We will provide additional updates as we receive them. Finalize continues to function normally through the LinkSquares web application.

  3. monitoring Oct 29, 2025, 08:23 PM UTC

    Our third-party Cloud Partner has now deployed mitigation efforts, but users may still experience degraded performance when using the Finalize Word add-in while they actively recover. We will continue to provide updates as our engineering teams actively monitor performance and stability as the third-party recovery progresses.

  4. monitoring Oct 29, 2025, 10:02 PM UTC

    Our services continue to appear stable following the actions by our 3rd party cloud partner. While we have not yet received confirmation of full resolution from the third party, we remain monitoring for any further issues.

  5. resolved Oct 30, 2025, 11:27 AM UTC

    The third-party cloud partner confirmed that all mitigation efforts were successful and their services are now fully stable. Our internal monitoring and validation confirmed functionality is restored.

Read the full incident report →

Major October 20, 2025

Application Instability

Detected by Pingoru
Oct 20, 2025, 02:28 PM UTC
Resolved
Oct 21, 2025, 12:19 AM UTC
Duration
9h 51m
Affected: AnalyzeFinalizePrioritizeLinkSquares Finalize for Word Add-In
Timeline · 6 updates
  1. identified Oct 20, 2025, 02:28 PM UTC

    LinkSquares Dashboards are currently timing out or taking a long time to load due to an extended outage through a third-party cloud platform.

  2. identified Oct 20, 2025, 03:09 PM UTC

    Investigation indicates that the service degradation is due to an ongoing unexpected outage impacting a critical third-party cloud partner responsible for key components including authentication, application functionality, and dashboards. The partner has deployed mitigation and preliminary data appears to indicate an improvement in performance. We will continue to monitor and provide updates.

  3. monitoring Oct 20, 2025, 04:22 PM UTC

    We are currently monitoring the stability of our platform following mitigation efforts by our 3rd party Cloud Partner. While the root cause has been identified and mitigation applied, some services may continue to experience degraded performance as the system recovers fully.

  4. monitoring Oct 20, 2025, 07:22 PM UTC

    Our services appear stable following the deployment of mitigations by our 3rd party critical cloud partner. While we have not yet received confirmation of full resolution from the third party, we remain monitoring for any further issues.

  5. monitoring Oct 20, 2025, 09:08 PM UTC

    Our services continue to appear stable following the actions by our 3rd party cloud partner. While we have not yet received confirmation of full resolution from the third party, we remain monitoring for any further issues.

  6. resolved Oct 21, 2025, 12:19 AM UTC

    The critical third-party cloud partner confirmed that all mitigation efforts were successful and their services are now fully stable. Our internal monitoring and validation confirmed functionality is restored.

Read the full incident report →

Minor July 1, 2025

Finalize and Sign experiencing long load times

Detected by Pingoru
Jul 01, 2025, 08:53 PM UTC
Resolved
Jul 02, 2025, 10:27 PM UTC
Duration
1d 1h
Affected: Finalize
Timeline · 3 updates
  1. investigating Jul 01, 2025, 08:53 PM UTC

    Users may experience longer-than-expected load times in Finalize and Sign. We are working to restore application performance as soon as possible.

  2. monitoring Jul 01, 2025, 09:09 PM UTC

    Performance has returned to normal. We are actively monitoring the situation to ensure performance remains stable

  3. resolved Jul 02, 2025, 10:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 25, 2025

Some Users Unable to Log In

Detected by Pingoru
Mar 25, 2025, 06:44 PM UTC
Resolved
Mar 25, 2025, 07:25 PM UTC
Duration
40m
Affected: AnalyzeFinalizePrioritizeLinkSquares Finalize for Word Add-In
Timeline · 3 updates
  1. identified Mar 25, 2025, 06:44 PM UTC

    Some users may be unable to authenticate to Analyze, Finalize, Prioritize, and the Word Add-In. We're working on restoring access as soon as possible. We'll provide an update as soon as we can.

  2. monitoring Mar 25, 2025, 07:07 PM UTC

    A fix has been implemented and we expect authentication to be back to normal within the next 15 minutes. We're monitoring closely to ensure all users have access.

  3. resolved Mar 25, 2025, 07:25 PM UTC

    All users should be able to log in at this time. Please reach out to [email protected] if you are still having trouble.

Read the full incident report →