LinkSquares incident
LinkSquares Finalize Word Add-in Instability
LinkSquares experienced a critical incident on October 29, 2025 affecting LinkSquares Finalize for Word Add-In, lasting 18h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 29, 2025, 05:08 PM UTC
The LinkSquares Finalize Word add-in is currently unavailable due to an extended outage on a third-party cloud platform. Finalize is not impacted by this outage and can be accessed through the LinkSquares web application.
- identified Oct 29, 2025, 06:20 PM UTC
Service degradation is due to an ongoing unexpected outage impacting a critical third-party cloud partner responsible for LinkSquares' Word add-in functionality. We will provide additional updates as we receive them. Finalize continues to function normally through the LinkSquares web application.
- monitoring Oct 29, 2025, 08:23 PM UTC
Our third-party Cloud Partner has now deployed mitigation efforts, but users may still experience degraded performance when using the Finalize Word add-in while they actively recover. We will continue to provide updates as our engineering teams actively monitor performance and stability as the third-party recovery progresses.
- monitoring Oct 29, 2025, 10:02 PM UTC
Our services continue to appear stable following the actions by our 3rd party cloud partner. While we have not yet received confirmation of full resolution from the third party, we remain monitoring for any further issues.
- resolved Oct 30, 2025, 11:27 AM UTC
The third-party cloud partner confirmed that all mitigation efforts were successful and their services are now fully stable. Our internal monitoring and validation confirmed functionality is restored.