Link11 experienced a major incident on June 3, 2025, lasting 2h. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jun 03, 2025, 01:24 PM UTC
Link11 POPs affected : Frankfurt: ffm7& ffm14 London: lon2 Singapore: sgp1 06:06, CET - The clusters reported high CPU usage for local filters. 06:10, CET - Internal monitoring reported packet loss for some of the probes. SOC is escalating the events. 06:16, CET - The on-call operations team decided to reload the affected filters and escalate the issue to the Link11 engineering team for further investigation. 06:55, CET - The filter reload process is complete. Monitoring systems report no packet loss. Open points: - The engineering team should investigate the high CPU events and provide a fix. - The Operations team should improve the filter reload process.