[MyLINK 2.0] Unscheduled disturbance

Update timeline

1. investigating Feb 16, 2026, 02:54 PM UTC

   Dear Customer/Partner, We would like to inform you of an unexpected service disruption currently affecting our platform. Start Date and Time: 16 February 2026, 15:20 CET Affected Services: Mobile Terminated (MT) Messages Mobile Originated (MO) Messages WhatsApp Email Impact: Message traffic and related platform operations have temporarily ceased processing. Our technical teams are currently engaged in a comprehensive investigation to identify the root cause and restore full functionality as swiftly as possible. We are treating this matter with the highest level of importance. We regret any disruption this may have caused and appreciate your understanding and cooperation as we work toward resolution.

2. monitoring Feb 16, 2026, 03:04 PM UTC

   Dear Customer / Partner, The impact is no longer present, services will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.

3. resolved Feb 16, 2026, 05:05 PM UTC

   Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays do not hesitate to contact your local support. Thank you for your patience and understanding.