LINK Mobility incident
[2026-09-07][InTouch] Address Lookup Functionality - Unscheduled Disturbance
LINK Mobility experienced a critical incident on September 7, 2026 affecting Link InTouch Lookup API, lasting 2h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 07, 2026, 06:34 AM UTC
Dear Customer / Partner, We would like to notify you about an unscheduled system disturbance affecting the Address Lookup functionality on the InTouch platform. Affected service: - InTouch Lookup API Impact: The Address Lookup functionality is currently unavailable. As a result, requests to the InTouch Lookup API may fail and customers may be unable to perform address lookups. We apologize for any inconvenience caused and will provide further updates once more information is available.
- monitoring Sep 07, 2026, 06:55 AM UTC
Dear Customer / Partner, The impact is no longer present. The Lookup API on the InTouch platform will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved Sep 07, 2026, 09:14 AM UTC
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays do not hesitate to contact your local support. Thank you for your patience and understanding.