LINK Mobility experienced a minor incident on March 16, 2026 affecting America and Europe, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 16, 2026, 12:39 PM UTC
Dear Customer / Partner, We would like to notify you about an unscheduled system disturbance. Start Date & Time: 2026-03-16 13:13 CET Impact: Some customers are currently unable to publish or update their WhatsApp bots. Onboarding of new bots and updating existing ones might be delayed for some customers. Please note that the message processing remains fully operational. We will provide an update as soon as more information becomes available. We apologize for any inconvenience this may cause and appreciate your understanding.
- monitoring Mar 16, 2026, 01:58 PM UTC
Dear Customer / Partner, The impact is no longer present, MyLink Connect will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved Mar 16, 2026, 04:00 PM UTC
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further issues do not hesitate to contact your local support. Thank you for your patience and understanding.