Line2 Outage History

Line2 had 10 outages in the last 2 years totaling 25h 3m of downtime, averaging 0.4 incidents per month.

There were 10 Line2 outages since November 14, 2024 totaling 25h 3m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.line2.com

Minor May 19, 2026

Line2 Service Degraded

Detected by Pingoru: May 19, 2026, 12:33 PM UTC
Resolved: May 19, 2026, 01:25 PM UTC
Duration: 52m

Affected: Line2 websitesVoice ServicesiOS Mobile AppsAndroid Mobile Apps

Timeline · 2 updates

investigating May 19, 2026, 12:33 PM UTC

We are currently investigating an issue causing degraded performance for some Line2 services due to a database CPU spike. Customers may experience intermittent delays or issues accessing certain features. Our engineering and operation teams are actively working to mitigate the issue and restore full service performance as quickly as possible. We will continue to provide updates as more information becomes available.
resolved May 19, 2026, 01:25 PM UTC

We have mitigated the UP database CPU issue that was causing degraded performance for Line2 UP services. Service performance has stabilized, and customers should no longer experience intermittent delays or access issues. Our engineering and operation team will continue monitoring the environment closely to ensure ongoing stability. We appreciate your patience during this incident.

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Notice May 12, 2026

Line2 service degraded

Detected by Pingoru: May 12, 2026, 03:04 AM UTC
Resolved: May 12, 2026, 03:42 AM UTC
Duration: 37m

Affected: Voice ServicesLine2 APIsText Messaging Systems (SMS)

Timeline · 2 updates

investigating May 12, 2026, 03:04 AM UTC

We are currently investigating an issue causing service degradation for Line2 customers. Users may experience delays or failures with voice calling, messaging, or related services. Our engineering and operations teams are actively working to identify the root cause and restore full service as quickly as possible. We will continue to provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
resolved May 12, 2026, 03:42 AM UTC

We have implemented mitigation measures to stabilize the platform. Service performance has improved, and our teams are continuing to closely monitor the environment to ensure services fully recover and remain stable.

Read the full incident report →

Notice May 5, 2026

Degradation of Push Notifications

Detected by Pingoru: May 05, 2026, 01:06 AM UTC
Resolved: May 05, 2026, 01:06 AM UTC
Duration: –

Affected: Voice ServicesiOS Mobile AppsAndroid Mobile AppsText Messaging Systems (SMS)

Timeline · 1 update

resolved May 05, 2026, 01:06 AM UTC

We have identified and resolved an issue affecting push notifications for our applications. During the incident, some users experienced delayed or missing notifications. The issue has now been fully resolved, and all services are operating normally.

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Notice January 15, 2026

Outbound Calling issue

Detected by Pingoru: Jan 15, 2026, 05:45 PM UTC
Resolved: Jan 15, 2026, 06:55 PM UTC
Duration: 1h 10m

Timeline · 1 update

resolved Jan 16, 2026, 03:50 PM UTC

On Jan 15 2026, 12:45 EST Our services suffered an outbound calling issue. No outbound calls were available during this period. The issues was resolved by Jan 15 2026, 1:55pm EST.

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Critical November 18, 2025

Cloudflare Outage Impacting Services

Detected by Pingoru: Nov 18, 2025, 01:04 PM UTC
Resolved: Nov 18, 2025, 06:49 PM UTC
Duration: 5h 44m

Affected: Line2 websitesVoice ServicesiOS Mobile AppsAndroid Mobile AppsLine2 APIsText Messaging Systems (SMS)Voice-to-text SystemsFax SystemsEmail Delivery SystemsAudio & Web Conferencing SystemsSign-up Funnels

Timeline · 6 updates

investigating Nov 18, 2025, 01:04 PM UTC

We are currently experiencing an issue due to a widespread Cloudflare outage. This is affecting access to our services, including login, website availability, and certain API operations. Our teams are actively monitoring Cloudflare’s status and working to mitigate the impact where possible. We will provide updates as soon as Cloudflare implements a fix or if we make any adjustments to restore service. Thank you for your patience and understanding.
identified Nov 18, 2025, 01:17 PM UTC

Cloudflare has identified the issue and a fix is being implemented.
monitoring Nov 18, 2025, 02:15 PM UTC

Core Services have been restored.
monitoring Nov 18, 2025, 03:22 PM UTC

We are continuing to monitor for any further issues.
monitoring Nov 18, 2025, 03:51 PM UTC

We are continuing to monitor for any further issues.
resolved Nov 18, 2025, 06:49 PM UTC

This incident has been resolved.

Read the full incident report →

Major August 7, 2025

Outbound email outage

Detected by Pingoru: Aug 07, 2025, 02:40 AM UTC
Resolved: Aug 07, 2025, 03:00 AM UTC
Duration: 19m

Affected: Email Delivery Systems

Timeline · 2 updates

investigating Aug 07, 2025, 02:40 AM UTC

We are currently experiencing a service disruption affecting all outbound emails sent from our platform, due to an outage at our downstream email provider. This impacts system-generated messages such as voicemail notifications, call recordings, and user-composed emails sent through our email service. A support ticket has been opened with the provider, and our team is actively working with them to resolve the issue. We will provide updates as more information becomes available.
resolved Aug 07, 2025, 03:00 AM UTC

Our downstream email provider has restored service. Outbound emails from our platform is operational.

Read the full incident report →

Notice June 12, 2025

Line2 Services Affected

Detected by Pingoru: Jun 12, 2025, 07:35 PM UTC
Resolved: Jun 12, 2025, 08:13 PM UTC
Duration: 38m

Affected: Line2 websitesAndroid Mobile AppsLine2 APIsVoice-to-text SystemsSign-up Funnels

Timeline · 3 updates

monitoring Jun 12, 2025, 07:35 PM UTC

We are currently experiencing issues affecting some Line2 services due to ongoing incidents with Cloudflare and Google Cloud Platform. Impacted services include access to www.line2.com, push notifications on Android devices, and voicemail transcription for some customers. We are actively monitoring the situation and will provide updates as they become available.
monitoring Jun 12, 2025, 08:13 PM UTC

This incident has been resolved. All services are back to full functionality.
resolved Jun 12, 2025, 08:13 PM UTC

This incident has been resolved.

Read the full incident report →

Notice February 20, 2025

Login Issues

Detected by Pingoru: Feb 20, 2025, 04:02 PM UTC
Resolved: Feb 20, 2025, 05:10 PM UTC
Duration: 1h 8m

Affected: Line2 websitesiOS Mobile AppsAndroid Mobile Apps

Timeline · 3 updates

investigating Feb 20, 2025, 04:02 PM UTC

Login Issues Detected: We are experiencing login issues on the platform and are working to resolve them.
resolved Feb 20, 2025, 05:10 PM UTC

This incident has been resolved.
postmortem Feb 20, 2025, 05:16 PM UTC

**Login Issues Resolved:** The login issues on the platform have been resolved. If you’re still experiencing any issues, please log out and log back in

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Critical December 3, 2024

New Number Assignment Issues

Detected by Pingoru: Dec 03, 2024, 05:48 PM UTC
Resolved: Dec 03, 2024, 07:33 PM UTC
Duration: 1h 45m

Affected: Sign-up Funnels

Timeline · 2 updates

monitoring Dec 03, 2024, 05:48 PM UTC

We have identified an issue with our third-party carrier that is affecting new phone number assignments. Existing customers are not affected. We will continue to monitor this issue and provide updates.
resolved Dec 03, 2024, 07:33 PM UTC

Our carrier has resolved the issue, and new sign-ups are now being processed. However, there is still a backlog for customers who signed up between 11:40 AM and 01:00 PM EST. These numbers are still being processed by our carrier and should be updated shortly.

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Minor November 14, 2024

Delays in voicemail and email services processing times

Detected by Pingoru: Nov 14, 2024, 02:33 PM UTC
Resolved: Nov 15, 2024, 03:20 AM UTC
Duration: 12h 46m

Affected: Fax SystemsEmail Delivery Systems

Timeline · 2 updates

monitoring Nov 14, 2024, 02:33 PM UTC

Hello All, Starting at 6:27 p.m. EST on November 13th, we discovered a file replication issue that affected fax and voicemail queue processing times. We will experience delays in fax, voicemail and email delivery systems. We have applied a fix for this issue, however it may need a few hours to process all backlogged queues. We will continue to monitor and provide further updates. We apologize for any inconvenience this has caused.
resolved Nov 15, 2024, 03:20 AM UTC

Hello All, As of 6:30 PM EST, we have confirmed that all backlogs and delays have been processed, and all previously affected services have returned to normal operations. Again, we apologize for any inconvenience this issue may have caused.

Read the full incident report →