Line2 experienced a major incident on August 7, 2025 affecting Email Delivery Systems, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Email Delivery Systems
Update timeline
- investigating Aug 07, 2025, 02:40 AM UTC
We are currently experiencing a service disruption affecting all outbound emails sent from our platform, due to an outage at our downstream email provider. This impacts system-generated messages such as voicemail notifications, call recordings, and user-composed emails sent through our email service. A support ticket has been opened with the provider, and our team is actively working with them to resolve the issue. We will provide updates as more information becomes available.
- resolved Aug 07, 2025, 03:00 AM UTC
Our downstream email provider has restored service. Outbound emails from our platform is operational.