Lightfoot had 13 outages in the last 2 years totaling 683h 18m of downtime — averaging 0.5 incidents per month.
There were 13 Lightfoot outages since July 22, 2025 totaling 683h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.
The Lightfoot portal experienced an outage this morning. We have now resolved the underlying cause and will continue to monitor the platform to ensure everything is working as expected. We apologise for any inconvenience caused.
No further issues reported. Incident resolved.
We are aware of an ongoing issue affecting the Microsoft Power BI platform, which may impact access to reporting and dashboard features within Lightfoot. This is a Microsoft platform issue and is being investigated by their team directly. We are monitoring the situation closely and will provide further updates as they become available. Track the incident on Microsofts support site here: https://support.fabric.microsoft.com/support/ We apologise for any inconvenience caused.
The PowerBI service appears to have been restored. Reporting within the Lightfoot Portal is available, and we will continue to monitor over this morning.
This incident has been resolved.
Our third-party providers are currently investigating an issue on the network that Lightfoot uses to transmit data and in turn have escalated this to the network. This has resulted in a drop in traffic from in-cab Lightfoot devices to our servers. As a result, some vehicle tracking information may be temporarily unavailable via the Fleet Management portal and other interfaces. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost. We apologise for any inconvenience caused.
We are continuing to work on a fix for this issue.
We are continuing to monitor the situation. There are still some delays to traffic reaching Lightfoot's servers.
The Lightfoot servers have finished processing the backlog of data and everything is now back to normal, we apologise for any inconvenience caused during this cellular network outage.
We are receiving reporting of some users unable to access certain areas of the Fleet Portal, notably configuration and report templates. The team in investigating the cause and mitigations.
A fix has been implemented and we are monitoring
This incident has now been resolved.
A number of scheduled emailed reports have been delayed this morning. The issue has been identified and remediated, and any reports not sent at their scheduled time will be re-sent today.
All reports delayed from this morning have been re-queued to run. The team will continue to monitor.
This incident has been resolved.
Some users may receive an 'access restricted' error when trying to load the list of EV charge events in Lightfoot Tracking. We are urgently working on resolving this, but in the meantime, logging out and back in should resolve the issue. We apologise for any inconvenience caused.
A fix has been developed for this issue which is currently in testing.
The fix to mitigate this issue is expected to be deployed this week. We continue to monitor, but have received no further reports.
A mitigation for this issue was deployed into production today.
A new version of the Lightfoot Portal was released this morning, and as a result, some users have reported that they are experiencing display issues when loading the Dashboard. To resolve this issue, on your keyboard, hold down Ctrl and press F5. If you use a Mac, you'll need Cmd + Shift + R. We apologise for any inconvenience caused by this.
A fix has been released, and this issue has now been resolved for all users.
Following a fleet portal release yesterday, a small number of users experienced errors in some parts of the portal. This was due to expired authentication tokens. The issue can be mitigated by logging out and back into the portal.
We are continuing to monitor, but have received no further reports of issues and expect to close this incident this morning.
This incident has been resolved.
We are investigating a delay in data displayed in the Lightfoot product system. Tracking information may be delayed, and any changes made on the Lightfoot Portal may take a few minutes to update. Lightfoot devices will retain their data and transmit this to our servers as soon as possible, and no data will be lost. We apologise for any inconvenience caused.
A solution has been implemented, and performance has improved. We're continuing to monitor closely.
This incident has been resolved.
We are currently investigating an issue with the Fleet Management portal being intermittently unavailable. This will not affect the operation of Lightfoot devices in-cab or the collection of data.
Service has been restored, and we are continuing to monitor closely.
This incident has been resolved.