Lightfoot Outage History

Lightfoot is up right now

Lightfoot had 13 outages in the last 2 years totaling 1689h 19m of downtime — averaging 0.5 incidents per month.

There were 13 Lightfoot outages since April 30, 2025 totaling 1689h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.lightfoot.co.uk

Notice May 18, 2026

Microsoft PowerBi Service Degredation

Detected by Pingoru
May 18, 2026, 04:37 PM UTC
Resolved
May 19, 2026, 10:27 AM UTC
Duration
17h 49m
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 3 updates
  1. identified May 18, 2026, 04:37 PM UTC

    We are aware of an ongoing issue affecting the Microsoft Power BI platform, which may impact access to reporting and dashboard features within Lightfoot. This is a Microsoft platform issue and is being investigated by their team directly. We are monitoring the situation closely and will provide further updates as they become available. Track the incident on Microsofts support site here: https://support.fabric.microsoft.com/support/ We apologise for any inconvenience caused.

  2. monitoring May 19, 2026, 06:32 AM UTC

    The PowerBI service appears to have been restored. Reporting within the Lightfoot Portal is available, and we will continue to monitor over this morning.

  3. resolved May 19, 2026, 10:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 13, 2026

Cellular Network Disruption — Lightfoot Device Connectivity

Detected by Pingoru
May 13, 2026, 07:34 AM UTC
Resolved
May 13, 2026, 04:00 PM UTC
Duration
8h 25m
Affected: Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)
Timeline · 4 updates
  1. identified May 13, 2026, 07:34 AM UTC

    Our third-party providers are currently investigating an issue on the network that Lightfoot uses to transmit data and in turn have escalated this to the network. This has resulted in a drop in traffic from in-cab Lightfoot devices to our servers. As a result, some vehicle tracking information may be temporarily unavailable via the Fleet Management portal and other interfaces. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost. We apologise for any inconvenience caused.

  2. identified May 13, 2026, 08:40 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 13, 2026, 09:03 AM UTC

    We are continuing to monitor the situation. There are still some delays to traffic reaching Lightfoot's servers.

  4. resolved May 14, 2026, 08:08 AM UTC

    The Lightfoot servers have finished processing the backlog of data and everything is now back to normal, we apologise for any inconvenience caused during this cellular network outage.

Read the full incident report →

Minor April 15, 2026

Diminished access to some areas of Fleet Portal

Detected by Pingoru
Apr 15, 2026, 10:52 AM UTC
Resolved
Apr 15, 2026, 01:29 PM UTC
Duration
2h 37m
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 3 updates
  1. investigating Apr 15, 2026, 10:52 AM UTC

    We are receiving reporting of some users unable to access certain areas of the Fleet Portal, notably configuration and report templates. The team in investigating the cause and mitigations.

  2. monitoring Apr 15, 2026, 12:20 PM UTC

    A fix has been implemented and we are monitoring

  3. resolved Apr 15, 2026, 01:29 PM UTC

    This incident has now been resolved.

Read the full incident report →

Major March 16, 2026

Performance Issues

Detected by Pingoru
Mar 16, 2026, 07:36 PM UTC
Resolved
Mar 23, 2026, 06:13 PM UTC
Duration
6d 22h
Affected: Fleet Management Portal (my.lightfoot.co.uk)Driver Mobile App
Timeline · 12 updates

Read the full incident report →

Notice December 8, 2025

Scheduled report delays

Detected by Pingoru
Dec 08, 2025, 08:14 AM UTC
Resolved
Dec 10, 2025, 08:13 AM UTC
Duration
1d 23h
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 3 updates
  1. identified Dec 08, 2025, 08:14 AM UTC

    A number of scheduled emailed reports have been delayed this morning. The issue has been identified and remediated, and any reports not sent at their scheduled time will be re-sent today.

  2. monitoring Dec 08, 2025, 11:53 AM UTC

    All reports delayed from this morning have been re-queued to run. The team will continue to monitor.

  3. resolved Dec 10, 2025, 08:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 17, 2025

EV Charge Events not Loading

Detected by Pingoru
Nov 17, 2025, 01:48 PM UTC
Resolved
Nov 20, 2025, 03:53 PM UTC
Duration
3d 2h
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 4 updates
  1. identified Nov 11, 2025, 09:19 AM UTC

    Some users may receive an 'access restricted' error when trying to load the list of EV charge events in Lightfoot Tracking. We are urgently working on resolving this, but in the meantime, logging out and back in should resolve the issue. We apologise for any inconvenience caused.

  2. monitoring Nov 12, 2025, 12:56 PM UTC

    A fix has been developed for this issue which is currently in testing.

  3. monitoring Nov 17, 2025, 01:48 PM UTC

    The fix to mitigate this issue is expected to be deployed this week. We continue to monitor, but have received no further reports.

  4. resolved Nov 20, 2025, 03:53 PM UTC

    A mitigation for this issue was deployed into production today.

Read the full incident report →

Notice November 7, 2025

Portal Dashboard Display Issues 07/11/2025

Detected by Pingoru
Nov 07, 2025, 01:15 PM UTC
Resolved
Nov 11, 2025, 03:33 PM UTC
Duration
4d 2h
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 2 updates
  1. identified Nov 07, 2025, 01:15 PM UTC

    A new version of the Lightfoot Portal was released this morning, and as a result, some users have reported that they are experiencing display issues when loading the Dashboard. To resolve this issue, on your keyboard, hold down Ctrl and press F5. If you use a Mac, you'll need Cmd + Shift + R. We apologise for any inconvenience caused by this.

  2. resolved Nov 12, 2025, 11:07 AM UTC

    A fix has been released, and this issue has now been resolved for all users.

Read the full incident report →

Notice October 2, 2025

Expired Authentication Issue

Detected by Pingoru
Oct 02, 2025, 08:58 AM UTC
Resolved
Oct 03, 2025, 11:54 AM UTC
Duration
1d 2h
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 3 updates
  1. monitoring Oct 02, 2025, 08:58 AM UTC

    Following a fleet portal release yesterday, a small number of users experienced errors in some parts of the portal. This was due to expired authentication tokens. The issue can be mitigated by logging out and back into the portal.

  2. monitoring Oct 03, 2025, 06:58 AM UTC

    We are continuing to monitor, but have received no further reports of issues and expect to close this incident this morning.

  3. resolved Oct 03, 2025, 11:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 15, 2025

Delayed display of data in the Lightfoot Portal

Detected by Pingoru
Sep 15, 2025, 08:27 AM UTC
Resolved
Sep 16, 2025, 02:20 PM UTC
Duration
1d 5h
Affected: Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)Driver Mobile App
Timeline · 3 updates
  1. investigating Sep 15, 2025, 08:27 AM UTC

    We are investigating a delay in data displayed in the Lightfoot product system. Tracking information may be delayed, and any changes made on the Lightfoot Portal may take a few minutes to update. Lightfoot devices will retain their data and transmit this to our servers as soon as possible, and no data will be lost. We apologise for any inconvenience caused.

  2. monitoring Sep 15, 2025, 08:51 AM UTC

    A solution has been implemented, and performance has improved. We're continuing to monitor closely.

  3. resolved Sep 18, 2025, 02:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 22, 2025

Fleet Management Portal Degraded Performance

Detected by Pingoru
Jul 22, 2025, 10:00 AM UTC
Resolved
Jul 23, 2025, 08:10 AM UTC
Duration
22h 9m
Affected: Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)
Timeline · 3 updates
  1. investigating Jul 22, 2025, 08:40 AM UTC

    We are currently investigating an issue with the Fleet Management portal being intermittently unavailable. This will not affect the operation of Lightfoot devices in-cab or the collection of data.

  2. monitoring Jul 22, 2025, 11:52 AM UTC

    Service has been restored, and we are continuing to monitor closely.

  3. resolved Jul 23, 2025, 08:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 30, 2025

Email Reports Not Being Received

Detected by Pingoru
Apr 30, 2025, 09:58 AM UTC
Resolved
Jun 11, 2025, 11:17 AM UTC
Duration
42d 1h
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 7 updates
  1. investigating Apr 29, 2025, 02:37 PM UTC

    We are investigating reports of users not receiving some email reports from the Lightfoot system. We apologise for any inconvenience caused while we identify this issue.

  2. investigating May 13, 2025, 09:58 AM UTC

    We are continuing to investigate this issue.

  3. identified May 13, 2025, 10:02 AM UTC

    We are continuing to see intermittent performance issues in the email reporting system, which are causing some reports to be delayed and some not to be sent. We are actively working on improving performance as our highest priority. We apologise for any inconvenience this has caused

  4. identified May 19, 2025, 08:47 AM UTC

    We are continuing to see intermittent performance issues in the email reporting system, which are causing some reports to be delayed and some not to be sent. We are actively working on improving performance as our highest priority. We apologise for any inconvenience this has caused

  5. identified May 19, 2025, 08:48 AM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring May 21, 2025, 08:12 AM UTC

    We've implemented solutions to these issues and have observed improved performance across our reporting system. The system is now behaving normally, but we continue monitoring it closely.

  7. resolved Jun 17, 2025, 11:17 AM UTC

    This incident has been resolved.

Read the full incident report →