- Detected by Pingoru
- May 18, 2026, 04:37 PM UTC
- Resolved
- May 19, 2026, 10:27 AM UTC
- Duration
- 17h 49m
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 3 updates
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identified May 18, 2026, 04:37 PM UTC
We are aware of an ongoing issue affecting the Microsoft Power BI platform, which may impact access to reporting and dashboard features within Lightfoot. This is a Microsoft platform issue and is being investigated by their team directly. We are monitoring the situation closely and will provide further updates as they become available. Track the incident on Microsofts support site here: https://support.fabric.microsoft.com/support/ We apologise for any inconvenience caused.
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monitoring May 19, 2026, 06:32 AM UTC
The PowerBI service appears to have been restored. Reporting within the Lightfoot Portal is available, and we will continue to monitor over this morning.
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resolved May 19, 2026, 10:27 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 13, 2026, 07:34 AM UTC
- Resolved
- May 13, 2026, 04:00 PM UTC
- Duration
- 8h 25m
Affected: Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)
Timeline · 4 updates
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identified May 13, 2026, 07:34 AM UTC
Our third-party providers are currently investigating an issue on the network that Lightfoot uses to transmit data and in turn have escalated this to the network. This has resulted in a drop in traffic from in-cab Lightfoot devices to our servers. As a result, some vehicle tracking information may be temporarily unavailable via the Fleet Management portal and other interfaces. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost. We apologise for any inconvenience caused.
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identified May 13, 2026, 08:40 AM UTC
We are continuing to work on a fix for this issue.
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monitoring May 13, 2026, 09:03 AM UTC
We are continuing to monitor the situation. There are still some delays to traffic reaching Lightfoot's servers.
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resolved May 14, 2026, 08:08 AM UTC
The Lightfoot servers have finished processing the backlog of data and everything is now back to normal, we apologise for any inconvenience caused during this cellular network outage.
Read the full incident report →
- Detected by Pingoru
- Apr 27, 2026, 02:48 PM UTC
- Resolved
- Apr 29, 2026, 10:29 AM UTC
- Duration
- 1d 19h
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 9 updates
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 10:52 AM UTC
- Resolved
- Apr 15, 2026, 01:29 PM UTC
- Duration
- 2h 37m
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 3 updates
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investigating Apr 15, 2026, 10:52 AM UTC
We are receiving reporting of some users unable to access certain areas of the Fleet Portal, notably configuration and report templates. The team in investigating the cause and mitigations.
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monitoring Apr 15, 2026, 12:20 PM UTC
A fix has been implemented and we are monitoring
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resolved Apr 15, 2026, 01:29 PM UTC
This incident has now been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 16, 2026, 07:36 PM UTC
- Resolved
- Mar 23, 2026, 06:13 PM UTC
- Duration
- 6d 22h
Affected: Fleet Management Portal (my.lightfoot.co.uk)Driver Mobile App
Timeline · 12 updates
Read the full incident report →
- Detected by Pingoru
- Dec 08, 2025, 08:14 AM UTC
- Resolved
- Dec 10, 2025, 08:13 AM UTC
- Duration
- 1d 23h
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 3 updates
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identified Dec 08, 2025, 08:14 AM UTC
A number of scheduled emailed reports have been delayed this morning. The issue has been identified and remediated, and any reports not sent at their scheduled time will be re-sent today.
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monitoring Dec 08, 2025, 11:53 AM UTC
All reports delayed from this morning have been re-queued to run. The team will continue to monitor.
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resolved Dec 10, 2025, 08:13 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 11:21 AM UTC
- Resolved
- Nov 24, 2025, 08:50 AM UTC
- Duration
- 5d 21h
Affected: Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)Driver Mobile App
Timeline · 9 updates
Read the full incident report →
- Detected by Pingoru
- Nov 17, 2025, 01:48 PM UTC
- Resolved
- Nov 20, 2025, 03:53 PM UTC
- Duration
- 3d 2h
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 4 updates
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identified Nov 11, 2025, 09:19 AM UTC
Some users may receive an 'access restricted' error when trying to load the list of EV charge events in Lightfoot Tracking. We are urgently working on resolving this, but in the meantime, logging out and back in should resolve the issue. We apologise for any inconvenience caused.
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monitoring Nov 12, 2025, 12:56 PM UTC
A fix has been developed for this issue which is currently in testing.
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monitoring Nov 17, 2025, 01:48 PM UTC
The fix to mitigate this issue is expected to be deployed this week. We continue to monitor, but have received no further reports.
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resolved Nov 20, 2025, 03:53 PM UTC
A mitigation for this issue was deployed into production today.
Read the full incident report →
- Detected by Pingoru
- Nov 07, 2025, 01:15 PM UTC
- Resolved
- Nov 11, 2025, 03:33 PM UTC
- Duration
- 4d 2h
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 2 updates
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identified Nov 07, 2025, 01:15 PM UTC
A new version of the Lightfoot Portal was released this morning, and as a result, some users have reported that they are experiencing display issues when loading the Dashboard. To resolve this issue, on your keyboard, hold down Ctrl and press F5. If you use a Mac, you'll need Cmd + Shift + R. We apologise for any inconvenience caused by this.
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resolved Nov 12, 2025, 11:07 AM UTC
A fix has been released, and this issue has now been resolved for all users.
Read the full incident report →
- Detected by Pingoru
- Oct 02, 2025, 08:58 AM UTC
- Resolved
- Oct 03, 2025, 11:54 AM UTC
- Duration
- 1d 2h
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 3 updates
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monitoring Oct 02, 2025, 08:58 AM UTC
Following a fleet portal release yesterday, a small number of users experienced errors in some parts of the portal. This was due to expired authentication tokens. The issue can be mitigated by logging out and back into the portal.
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monitoring Oct 03, 2025, 06:58 AM UTC
We are continuing to monitor, but have received no further reports of issues and expect to close this incident this morning.
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resolved Oct 03, 2025, 11:54 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 15, 2025, 08:27 AM UTC
- Resolved
- Sep 16, 2025, 02:20 PM UTC
- Duration
- 1d 5h
Affected: Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)Driver Mobile App
Timeline · 3 updates
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investigating Sep 15, 2025, 08:27 AM UTC
We are investigating a delay in data displayed in the Lightfoot product system. Tracking information may be delayed, and any changes made on the Lightfoot Portal may take a few minutes to update. Lightfoot devices will retain their data and transmit this to our servers as soon as possible, and no data will be lost. We apologise for any inconvenience caused.
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monitoring Sep 15, 2025, 08:51 AM UTC
A solution has been implemented, and performance has improved. We're continuing to monitor closely.
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resolved Sep 18, 2025, 02:20 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 22, 2025, 10:00 AM UTC
- Resolved
- Jul 23, 2025, 08:10 AM UTC
- Duration
- 22h 9m
Affected: Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)
Timeline · 3 updates
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investigating Jul 22, 2025, 08:40 AM UTC
We are currently investigating an issue with the Fleet Management portal being intermittently unavailable. This will not affect the operation of Lightfoot devices in-cab or the collection of data.
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monitoring Jul 22, 2025, 11:52 AM UTC
Service has been restored, and we are continuing to monitor closely.
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resolved Jul 23, 2025, 08:10 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2025, 09:58 AM UTC
- Resolved
- Jun 11, 2025, 11:17 AM UTC
- Duration
- 42d 1h
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 7 updates
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investigating Apr 29, 2025, 02:37 PM UTC
We are investigating reports of users not receiving some email reports from the Lightfoot system. We apologise for any inconvenience caused while we identify this issue.
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investigating May 13, 2025, 09:58 AM UTC
We are continuing to investigate this issue.
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identified May 13, 2025, 10:02 AM UTC
We are continuing to see intermittent performance issues in the email reporting system, which are causing some reports to be delayed and some not to be sent. We are actively working on improving performance as our highest priority. We apologise for any inconvenience this has caused
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identified May 19, 2025, 08:47 AM UTC
We are continuing to see intermittent performance issues in the email reporting system, which are causing some reports to be delayed and some not to be sent. We are actively working on improving performance as our highest priority. We apologise for any inconvenience this has caused
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identified May 19, 2025, 08:48 AM UTC
We are continuing to work on a fix for this issue.
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monitoring May 21, 2025, 08:12 AM UTC
We've implemented solutions to these issues and have observed improved performance across our reporting system. The system is now behaving normally, but we continue monitoring it closely.
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resolved Jun 17, 2025, 11:17 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 10, 2025, 09:50 AM UTC
- Resolved
- Jan 10, 2025, 08:02 PM UTC
- Duration
- 10h 12m
Affected: Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)
Timeline · 5 updates
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investigating Jan 10, 2025, 09:50 AM UTC
We are currently experiencing a drop in traffic from in-cab Lightfoot devices to our servers. As a result, some vehicle tracking information may be temporarily unavailable via the Fleet Management portal and other interfaces. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost. We apologise for any inconvenience caused.
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monitoring Jan 10, 2025, 01:00 PM UTC
We are starting to see device communication return to normal levels but we have had no official update from Vodafone that this incident is resolved their end. We will continue to monitor it.
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monitoring Jan 10, 2025, 02:39 PM UTC
We are still seeing device communication returning to normal levels. We have had an update from Vodafone indicating that their UK engineers are on a technical bridge call trying to resolve the network issue. They have not given an ETA for the fix as yet, but we will continue to monitor the impact on our services. We thank you for your continued patience at this time.
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monitoring Jan 10, 2025, 04:57 PM UTC
Update received that Vodafone are seeing service levels restore to normal and are moving into a monitoring phase.
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resolved Jan 10, 2025, 08:02 PM UTC
Vodafone have confirmed that the issue has now been resolved and services have resumed to a normal level. We have seen a return to normal connectivity for Lightfoot devices but we will continue to monitor the situation.
Read the full incident report →
- Detected by Pingoru
- Nov 15, 2024, 11:25 AM UTC
- Resolved
- Nov 15, 2024, 01:11 PM UTC
- Duration
- 1h 46m
Affected: Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)Driver Mobile App
Timeline · 5 updates
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investigating Nov 15, 2024, 11:25 AM UTC
We are investigating reports of the Fleet Management Portal, and associated systems, being unavailable. Lightfoot devices will hold any data and report it into the system once it becomes available. No data will be lost. We apologise for any inconvenience caused.
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investigating Nov 15, 2024, 11:37 AM UTC
We are continuing to investigate this issue.
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identified Nov 15, 2024, 11:55 AM UTC
There is now intermittent availability of systems. We're continuing to investigate and closely monitor.
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monitoring Nov 15, 2024, 12:01 PM UTC
Systems are operational, but we're continuing to monitor very closely.
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resolved Nov 15, 2024, 01:11 PM UTC
Systems are fully operational and data backlogs have been cleared. We are continuing to monitor.
Read the full incident report →
- Detected by Pingoru
- Nov 14, 2024, 09:46 AM UTC
- Resolved
- Nov 22, 2024, 05:13 AM UTC
- Duration
- 7d 19h
Affected: Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)Driver Mobile App
Timeline · 4 updates
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investigating Nov 14, 2024, 09:16 AM UTC
We are currently investigating some delays in data processing on our servers. The systems affected are: - Address lookup - Some addresses are missing from live and historical journeys. - Overspeed Event data - The latest overspeed events are unavailable for some vehicles. We apologise for any inconvenience caused.
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identified Nov 21, 2024, 09:41 AM UTC
We have identified an issue in one of the system processes and have implemented a solution. We are monitoring the performance but expect improvements to be noticeable soon.
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monitoring Nov 21, 2024, 09:44 AM UTC
The systems are catching up and processing the data backlog. We're continuing to monitor closely.
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resolved Nov 21, 2024, 09:45 AM UTC
The backlog has fully cleared and all systems are performing normally.
Read the full incident report →
- Detected by Pingoru
- Sep 06, 2024, 10:42 AM UTC
- Resolved
- Sep 06, 2024, 12:30 PM UTC
- Duration
- 1h 48m
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 3 updates
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investigating Sep 06, 2024, 10:42 AM UTC
Our engineering team is investigating reports of slowdown and page timeouts in the Fleet Management portal. We will provide an update as soon as possible and apologise for any inconvenience.
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identified Sep 06, 2024, 12:17 PM UTC
The issue has been identified and a fix is being implemented.
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resolved Sep 06, 2024, 12:30 PM UTC
The slowdown has been resolved and normal performance restored. The Vehicle Checks, Suspected Disconnects, and Vehicle Faults widgets have been temporarily removed from the Fleet Dashboard. The team are working to restore this functionality ASAP for affected customers. We are expecting this to be completed before 13th Sept 2024 and will be confirmed via the What's New Page. Apologies for any inconvenience.
Read the full incident report →
- Detected by Pingoru
- Jun 29, 2024, 08:10 PM UTC
- Resolved
- Jun 30, 2024, 08:38 AM UTC
- Duration
- 12h 28m
Affected: Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)Driver Mobile App
Timeline · 2 updates
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monitoring Jun 29, 2024, 08:10 PM UTC
Due to maintenance, there is a slight delay in the display of data in the Lightfoot product system. This means that some tracking information displayed on the Fleet Management Portal and other interfaces may be slightly delayed. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost. We apologise for any inconvenience caused.
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resolved Jun 30, 2024, 08:38 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 18, 2024, 02:04 PM UTC
- Resolved
- Jun 20, 2024, 01:19 PM UTC
- Duration
- 1d 23h
Affected: Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)Driver Mobile App
Timeline · 8 updates
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investigating Jun 18, 2024, 02:04 PM UTC
We are currently investigating an issue with the Fleet Management portal being unavailable, this will not affect the operation of Lightfoot devices in-cab or the collection of data.
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identified Jun 19, 2024, 07:42 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jun 19, 2024, 09:37 AM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Jun 19, 2024, 10:32 AM UTC
We are continuing to monitor for any further issues.
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monitoring Jun 19, 2024, 10:44 AM UTC
We are continuing to monitor for any further issues.
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investigating Jun 19, 2024, 11:36 AM UTC
We are currently investigating this issue.
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monitoring Jun 20, 2024, 11:30 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 20, 2024, 01:19 PM UTC
This incident has been resolved, we will continue to monitor the performance
Read the full incident report →
