Lightfoot Outage History

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Lightfoot had 16 outages in the last 2 years totaling 1143h 56m of downtime — averaging 0.7 incidents per month.

There were 16 Lightfoot outages since October 2, 2025 totaling 1143h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.lightfoot.co.uk

Minor September 22, 2026

Cellular Network Disruption — Lightfoot Device Connectivity

Detected by Pingoru
Sep 22, 2026, 02:52 PM UTC
Resolved
Sep 24, 2026, 07:46 AM UTC
Duration
1d 16h
Affected: Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)Driver Mobile App
Timeline · 4 updates
  1. investigating Sep 22, 2026, 02:52 PM UTC

    A cellular network outage is currently affecting data transmission from Lightfoot in-cab devices to our servers. Our network provider is investigating. As a result, some vehicle tracking information may be temporarily unavailable in the Fleet Management portal and other interfaces. No data will be lost — Lightfoot devices store data onboard and will automatically transmit it to our servers once connectivity is restored.

  2. identified Sep 23, 2026, 07:01 AM UTC

    Our network provider has identified the issue and they are working towards to a resolution.

  3. monitoring Sep 23, 2026, 03:07 PM UTC

    A fix has been deployed and we are now monitoring traffic levels.

  4. resolved Sep 24, 2026, 07:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 14, 2026

Camera Media Events Unavailable

Detected by Pingoru
Sep 14, 2026, 01:37 PM UTC
Resolved
Sep 15, 2026, 09:55 AM UTC
Duration
20h 18m
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 4 updates
  1. investigating Sep 14, 2026, 01:37 PM UTC

    Camera media events are currently unable to be retrieved. We're actively working to determine the source of the issue.

  2. monitoring Sep 14, 2026, 03:01 PM UTC

    We've deployed a fix and will continue monitoring to confirm it works as expected.

  3. monitoring Sep 14, 2026, 03:01 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 15, 2026, 09:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 8, 2026

Incorrectly Flagged Van Overspeeds

Detected by Pingoru
Sep 08, 2026, 02:49 PM UTC
Resolved
Sep 11, 2026, 01:59 PM UTC
Duration
2d 23h
Affected: Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)Driver Mobile App
Timeline · 3 updates
  1. investigating Sep 08, 2026, 02:49 PM UTC

    Some roads with a 60 mph limit are showing incorrect speed limits for vans. This is causing vans to be incorrectly flagged as speeding.

  2. monitoring Sep 09, 2026, 07:21 AM UTC

    We have identified that the issue is being caused by bad data being returned from a third party. In order to mitigate the issue we have deployed a temporary fix to our Overspeed processing whilst they investigate the issue.

  3. resolved Sep 11, 2026, 01:59 PM UTC

    Following changes to our overspeed processing, we have seen a significant reduction in incorrectly flagged van overspeeds.

Read the full incident report →

Minor September 4, 2026

Degraded connectivity for some Lightfoot devices

Detected by Pingoru
Sep 04, 2026, 12:00 PM UTC
Resolved
Sep 07, 2026, 09:36 AM UTC
Duration
2d 21h
Affected: Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)Driver Mobile App
Timeline · 3 updates
  1. investigating Sep 04, 2026, 12:00 PM UTC

    We are currently observing an increase in signal loss events for some devices, caused by an intermittent connectivity issue in the cellular network layer. This is being investigated by our mobile network operators. As a result, some vehicle locations and statuses may be temporarily delayed via the Fleet Management portal and other interfaces. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost. We apologise for any inconvenience caused.

  2. monitoring Sep 07, 2026, 08:19 AM UTC

    Device data was flowing normally again over the weekend but we have had no official update from our third-party provider that this incident is resolved from their end. We are continuing to investigate.

  3. resolved Sep 07, 2026, 09:36 AM UTC

    Normal operation has been confirmed. This issue will be marked as closed but we will continue to monitor this closely whilst working with our third-party network provider to understand the root cause.

Read the full incident report →

Notice August 11, 2026

Fleet Portal Unavailable

Detected by Pingoru
Aug 11, 2026, 08:09 AM UTC
Resolved
Aug 11, 2026, 10:06 AM UTC
Duration
1h 57m
Timeline · 3 updates
  1. identified Aug 11, 2026, 08:09 AM UTC

    The fleet portal is currently unavailable. We have identified the cause and are working to remedy the issue.

  2. monitoring Aug 11, 2026, 08:33 AM UTC

    Fleet portal should now be available. The team are continuing to monitor.

  3. resolved Aug 11, 2026, 10:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 5, 2026

Signal Lost Issue

Detected by Pingoru
Aug 05, 2026, 09:15 AM UTC
Resolved
Aug 18, 2026, 02:24 PM UTC
Duration
13d 5h
Affected: Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)
Timeline · 4 updates
  1. investigating Aug 05, 2026, 09:15 AM UTC

    A number of customers have reported an increase in the display of 'Signal Lost' in the portal. Any vehicle that has been stationary for more than an hour will currently display as “signal lost”. This is a messaging error, not a platform issue. Data is still being captured in real time, and the portal display is correct in most cases. The exception is any vehicle that remains stationary for more than an hour, which will show as 'signal lost'. We are investigating this issue.

  2. investigating Aug 05, 2026, 01:34 PM UTC

    The team are continuing to investigate this issue.

  3. monitoring Aug 11, 2026, 08:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 18, 2026, 02:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 18, 2026

Lightfoot portal outage

Detected by Pingoru
Jun 18, 2026, 08:50 AM UTC
Resolved
Jun 18, 2026, 12:08 PM UTC
Duration
3h 18m
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 2 updates
  1. monitoring Jun 18, 2026, 08:50 AM UTC

    The Lightfoot portal experienced an outage this morning. We have now resolved the underlying cause and will continue to monitor the platform to ensure everything is working as expected. We apologise for any inconvenience caused.

  2. resolved Jun 18, 2026, 12:08 PM UTC

    No further issues reported. Incident resolved.

Read the full incident report →

Notice May 18, 2026

Microsoft PowerBi Service Degredation

Detected by Pingoru
May 18, 2026, 04:37 PM UTC
Resolved
May 19, 2026, 10:27 AM UTC
Duration
17h 49m
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 3 updates
  1. identified May 18, 2026, 04:37 PM UTC

    We are aware of an ongoing issue affecting the Microsoft Power BI platform, which may impact access to reporting and dashboard features within Lightfoot. This is a Microsoft platform issue and is being investigated by their team directly. We are monitoring the situation closely and will provide further updates as they become available. Track the incident on Microsofts support site here: https://support.fabric.microsoft.com/support/ We apologise for any inconvenience caused.

  2. monitoring May 19, 2026, 06:32 AM UTC

    The PowerBI service appears to have been restored. Reporting within the Lightfoot Portal is available, and we will continue to monitor over this morning.

  3. resolved May 19, 2026, 10:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 15, 2026

Diminished access to some areas of Fleet Portal

Detected by Pingoru
Apr 15, 2026, 10:52 AM UTC
Resolved
Apr 15, 2026, 01:29 PM UTC
Duration
2h 37m
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 3 updates
  1. investigating Apr 15, 2026, 10:52 AM UTC

    We are receiving reporting of some users unable to access certain areas of the Fleet Portal, notably configuration and report templates. The team in investigating the cause and mitigations.

  2. monitoring Apr 15, 2026, 12:20 PM UTC

    A fix has been implemented and we are monitoring

  3. resolved Apr 15, 2026, 01:29 PM UTC

    This incident has now been resolved.

Read the full incident report →

Major March 16, 2026

Performance Issues

Detected by Pingoru
Mar 16, 2026, 07:36 PM UTC
Resolved
Mar 23, 2026, 06:13 PM UTC
Duration
6d 22h
Affected: Fleet Management Portal (my.lightfoot.co.uk)Driver Mobile App
Timeline · 12 updates

Read the full incident report →

Notice December 8, 2025

Scheduled report delays

Detected by Pingoru
Dec 08, 2025, 08:14 AM UTC
Resolved
Dec 10, 2025, 08:13 AM UTC
Duration
1d 23h
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 3 updates
  1. identified Dec 08, 2025, 08:14 AM UTC

    A number of scheduled emailed reports have been delayed this morning. The issue has been identified and remediated, and any reports not sent at their scheduled time will be re-sent today.

  2. monitoring Dec 08, 2025, 11:53 AM UTC

    All reports delayed from this morning have been re-queued to run. The team will continue to monitor.

  3. resolved Dec 10, 2025, 08:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 17, 2025

EV Charge Events not Loading

Detected by Pingoru
Nov 17, 2025, 01:48 PM UTC
Resolved
Nov 20, 2025, 03:53 PM UTC
Duration
3d 2h
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 4 updates
  1. identified Nov 11, 2025, 09:19 AM UTC

    Some users may receive an 'access restricted' error when trying to load the list of EV charge events in Lightfoot Tracking. We are urgently working on resolving this, but in the meantime, logging out and back in should resolve the issue. We apologise for any inconvenience caused.

  2. monitoring Nov 12, 2025, 12:56 PM UTC

    A fix has been developed for this issue which is currently in testing.

  3. monitoring Nov 17, 2025, 01:48 PM UTC

    The fix to mitigate this issue is expected to be deployed this week. We continue to monitor, but have received no further reports.

  4. resolved Nov 20, 2025, 03:53 PM UTC

    A mitigation for this issue was deployed into production today.

Read the full incident report →

Notice November 7, 2025

Portal Dashboard Display Issues 07/11/2025

Detected by Pingoru
Nov 07, 2025, 01:15 PM UTC
Resolved
Nov 11, 2025, 03:33 PM UTC
Duration
4d 2h
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 2 updates
  1. identified Nov 07, 2025, 01:15 PM UTC

    A new version of the Lightfoot Portal was released this morning, and as a result, some users have reported that they are experiencing display issues when loading the Dashboard. To resolve this issue, on your keyboard, hold down Ctrl and press F5. If you use a Mac, you'll need Cmd + Shift + R. We apologise for any inconvenience caused by this.

  2. resolved Nov 12, 2025, 11:07 AM UTC

    A fix has been released, and this issue has now been resolved for all users.

Read the full incident report →

Notice October 2, 2025

Expired Authentication Issue

Detected by Pingoru
Oct 02, 2025, 08:58 AM UTC
Resolved
Oct 03, 2025, 11:54 AM UTC
Duration
1d 2h
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 3 updates
  1. monitoring Oct 02, 2025, 08:58 AM UTC

    Following a fleet portal release yesterday, a small number of users experienced errors in some parts of the portal. This was due to expired authentication tokens. The issue can be mitigated by logging out and back into the portal.

  2. monitoring Oct 03, 2025, 06:58 AM UTC

    We are continuing to monitor, but have received no further reports of issues and expect to close this incident this morning.

  3. resolved Oct 03, 2025, 11:54 AM UTC

    This incident has been resolved.

Read the full incident report →