Lifesize Cloud Outage History

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Lifesize Cloud had 6 outages in the last 2 years totaling 26h 23m of downtime — averaging 0.2 incidents per month.

There were 6 Lifesize Cloud outages since October 20, 2025 totaling 26h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.lifesizecloud.com

Major October 7, 2026

Call Management Service – EU Region Users Unable to Join Lifesize Multiparty Calls and Connect+ GW Calls

Detected by Pingoru
Oct 07, 2026, 07:47 AM UTC
Resolved
Oct 07, 2026, 10:55 AM UTC
Duration
3h 7m
Affected: Call Management ServiceMultiway Call Service
Timeline · 3 updates
  1. investigating Oct 07, 2026, 07:47 AM UTC

    Call Management Service – EU Region Users Unable to Join Lifesize Multiparty Calls and Connect+ GW Calls. Point to points calls are working fine.

  2. monitoring Oct 07, 2026, 09:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 07, 2026, 10:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 4, 2026

Call Management Service – US Region Users Unable to Join Lifesize Multiparty Calls

Detected by Pingoru
Sep 04, 2026, 01:25 PM UTC
Resolved
Sep 04, 2026, 06:37 PM UTC
Duration
5h 12m
Affected: Call Management ServiceMultiway Call Service
Timeline · 3 updates
  1. identified Sep 04, 2026, 01:25 PM UTC

    Call Management Service – Americas Region Users Unable to Join Lifesize Multiparty Calls, Point to points calls are working fine.

  2. monitoring Sep 04, 2026, 02:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 04, 2026, 06:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 25, 2026

Call Management Service Issue – Users in the EU region are unable to join Teams, Zoom, or Google meetings using Icon devices.

Detected by Pingoru
Mar 25, 2026, 02:15 PM UTC
Resolved
Mar 25, 2026, 04:32 PM UTC
Duration
2h 17m
Affected: Call Management ServiceLifesize Icon
Timeline · 3 updates
  1. investigating Mar 25, 2026, 02:15 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 25, 2026, 03:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 25, 2026, 04:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 17, 2026

Call management service users from US unable to connect to meetings

Detected by Pingoru
Mar 17, 2026, 01:52 PM UTC
Resolved
Mar 17, 2026, 05:36 PM UTC
Duration
3h 43m
Affected: Call Management ServiceMultiway Call Service
Timeline · 5 updates
  1. investigating Mar 17, 2026, 01:52 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 17, 2026, 01:52 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 17, 2026, 02:23 PM UTC

    The issue has been identified, and our team is currently working on a fix. At this time, point-to-point calls or calls with two participants in the VMR are working fine. The issue is observed only when there are more than three participants in the meeting room.

  4. monitoring Mar 17, 2026, 02:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 17, 2026, 05:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025

Lifesize cloud Platform – Service Interruption

Detected by Pingoru
Oct 20, 2025, 12:36 PM UTC
Resolved
Oct 21, 2025, 12:39 AM UTC
Duration
12h 3m
Affected: Audio Call ServiceCall Management ServiceMultiway Call ServiceRecording Service
Timeline · 5 updates
  1. monitoring Oct 20, 2025, 12:36 PM UTC

    We have observed service degradation on Lifesize cloud Platform, due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. Now we confirm all our services are working fine at the moment and we are actively monitoring the platform. Once we receive confirmation from AWS services partner regarding the resolution, we will mark this incident as resolved.

  2. monitoring Oct 20, 2025, 12:36 PM UTC

    We are continuing to monitor for any further issues.

  3. identified Oct 20, 2025, 02:20 PM UTC

    We are observing early signs of recovery; however, Multiway Call services and Connect Plus Gateway calls may still experience intermittent failures. Our team is actively working and monitoring the situation to ensure full restoration.

  4. monitoring Oct 20, 2025, 08:59 PM UTC

    We are awaiting final confirmation of full recovery from our cloud provider and have moved this incident to a Monitoring state. Early mitigation steps to fail over dependencies from the affected region to redundant regions significantly minimized the overall impact.

  5. resolved Oct 21, 2025, 12:39 AM UTC

    This incident has been resolved.

Read the full incident report →