Lifesize Cloud incident

Call Management Service Issue – Users in the EU region are unable to join Teams, Zoom, or Google meetings using Icon devices.

Minor Resolved View vendor source →

Lifesize Cloud experienced a minor incident on March 25, 2026 affecting Call Management Service and Lifesize Icon, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2026, 02:15 PM UTC
Resolved
Mar 25, 2026, 04:32 PM UTC
Duration
2h 17m
Detected by Pingoru
Mar 25, 2026, 02:15 PM UTC

Affected components

Call Management ServiceLifesize Icon

Update timeline

  1. investigating Mar 25, 2026, 02:15 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 25, 2026, 03:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 25, 2026, 04:32 PM UTC

    This incident has been resolved.