Lifesize Cloud incident
Lifesize cloud Platform – Service Interruption
Lifesize Cloud experienced a major incident on October 20, 2025 affecting Audio Call Service and Call Management Service and 1 more component, lasting 12h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 12:36 PM UTC
We have observed service degradation on Lifesize cloud Platform, due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. Now we confirm all our services are working fine at the moment and we are actively monitoring the platform. Once we receive confirmation from AWS services partner regarding the resolution, we will mark this incident as resolved.
- monitoring Oct 20, 2025, 12:36 PM UTC
We are continuing to monitor for any further issues.
- identified Oct 20, 2025, 02:20 PM UTC
We are observing early signs of recovery; however, Multiway Call services and Connect Plus Gateway calls may still experience intermittent failures. Our team is actively working and monitoring the situation to ensure full restoration.
- monitoring Oct 20, 2025, 08:59 PM UTC
We are awaiting final confirmation of full recovery from our cloud provider and have moved this incident to a Monitoring state. Early mitigation steps to fail over dependencies from the affected region to redundant regions significantly minimized the overall impact.
- resolved Oct 21, 2025, 12:39 AM UTC
This incident has been resolved.