Lifesize Cloud Outage History

Lifesize Cloud is up right now

Pingoru has recorded 51 incidents for Lifesize Cloud: 6 in the last 12 months and 3 in the last 90 days.

Source: status.lifesizecloud.com

51incidents recorded
6last 12 months
3last 90 days
3 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct1%
Pingoru began tracking Lifesize Cloud in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202625 of 720 (1%)
October 202613 of 526 (1%)

Incidents, newest first

Major October 7, 2026 Call Management Service – EU Region Users Unable to Join Lifesize Multiparty Calls and Connect+ GW Calls 3h 7m Call Management Service, Multiway Call Service

Started Oct 07, 2026, 07:47 AM UTC· resolved Oct 07, 2026, 10:55 AM UTC

  1. investigating Oct 07, 2026, 07:47 AM UTC

    Call Management Service – EU Region Users Unable to Join Lifesize Multiparty Calls and Connect+ GW Calls. Point to points calls are working fine.

  2. monitoring Oct 07, 2026, 09:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 07, 2026, 10:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 4, 2026 Call Management Service – US Region Users Unable to Join Lifesize Multiparty Calls 5h 12m Call Management Service, Multiway Call Service

Started Sep 04, 2026, 01:25 PM UTC· resolved Sep 04, 2026, 06:37 PM UTC

  1. identified Sep 04, 2026, 01:25 PM UTC

    Call Management Service – Americas Region Users Unable to Join Lifesize Multiparty Calls, Point to points calls are working fine.

  2. monitoring Sep 04, 2026, 02:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 04, 2026, 06:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 4, 2026 Call Management Service – US Region Users Unable to Join Multiparty Calls –

Started Sep 04, 2026, 01:18 PM UTC· resolved Sep 04, 2026, 01:18 PM UTC

  1. resolved Sep 04, 2026, 01:20 PM UTC

    Call Management Service – US Region Users Unable to Join Lifesize Multiparty Calls, Point to points calls are working fine.

Read the full incident report →

Minor March 25, 2026 Call Management Service Issue – Users in the EU region are unable to join Teams, Zoom, or Google meetings using Icon devices. 2h 17m Call Management Service, Lifesize Icon

Started Mar 25, 2026, 02:15 PM UTC· resolved Mar 25, 2026, 04:32 PM UTC

  1. investigating Mar 25, 2026, 02:15 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 25, 2026, 03:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 25, 2026, 04:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 17, 2026 Call management service users from US unable to connect to meetings 3h 43m Call Management Service, Multiway Call Service

Started Mar 17, 2026, 01:52 PM UTC· resolved Mar 17, 2026, 05:36 PM UTC

  1. investigating Mar 17, 2026, 01:52 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 17, 2026, 01:52 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 17, 2026, 02:23 PM UTC

    The issue has been identified, and our team is currently working on a fix. At this time, point-to-point calls or calls with two participants in the VMR are working fine. The issue is observed only when there are more than three participants in the meeting room.

  4. monitoring Mar 17, 2026, 02:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 17, 2026, 05:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2025 Lifesize cloud Platform – Service Interruption 12h 3m Audio Call Service, Call Management Service, Multiway Call Service, Recording Service

Started Oct 20, 2025, 12:36 PM UTC· resolved Oct 21, 2025, 12:39 AM UTC

  1. monitoring Oct 20, 2025, 12:36 PM UTC

    We have observed service degradation on Lifesize cloud Platform, due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. Now we confirm all our services are working fine at the moment and we are actively monitoring the platform. Once we receive confirmation from AWS services partner regarding the resolution, we will mark this incident as resolved.

  2. monitoring Oct 20, 2025, 12:36 PM UTC

    We are continuing to monitor for any further issues.

  3. identified Oct 20, 2025, 02:20 PM UTC

    We are observing early signs of recovery; however, Multiway Call services and Connect Plus Gateway calls may still experience intermittent failures. Our team is actively working and monitoring the situation to ensure full restoration.

  4. monitoring Oct 20, 2025, 08:59 PM UTC

    We are awaiting final confirmation of full recovery from our cloud provider and have moved this incident to a Monitoring state. Early mitigation steps to fail over dependencies from the affected region to redundant regions significantly minimized the overall impact.

  5. resolved Oct 21, 2025, 12:39 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 12, 2025 Call Management Issue 29m Call Management Service

Started Mar 12, 2025, 12:56 AM UTC· resolved Mar 12, 2025, 01:25 AM UTC

  1. identified Mar 12, 2025, 12:56 AM UTC

    Thank you for your patience while we address an issue with our call service. Some users may be unable to place calls at the moment.

  2. monitoring Mar 12, 2025, 01:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 12, 2025, 01:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 5, 2024 Call management service users from EMEA unable to connect to meetings 3d 20h Call Management Service, Multiway Call Service

Started Dec 05, 2024, 09:36 AM UTC· resolved Dec 09, 2024, 06:13 AM UTC

  1. investigating Dec 05, 2024, 09:36 AM UTC

    Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

  2. investigating Dec 05, 2024, 09:36 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 05, 2024, 10:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 09, 2024, 06:13 AM UTC

    Over the weekend, a fix was implemented to prevent the issue from occurring again.

Read the full incident report →