LibraCyber Outage History

Course videos are available again: since 21:45 CEST they are being served through a fallback streaming server. Users who had a lesson open before that time need to close and reopen it. While on the fallback, some users may experience slower video loading, and a very small number of videos may be temporarily unavailable. We are continuing to work with the video provider to restore the standard service, and we will update this notice when it is back.

As a precautionary security measure, the "Forgot password" self-service function on the platform login page has been temporarily disabled. Impact: users who do not remember their password cannot reset it autonomously. Login with existing credentials and all other platform features are working normally. Workaround: company administrators can reset user passwords directly from the administration panel. Alternatively, please contact our support team: https://support.libracyber.com/hc/en-us/requests/new We are working to safely restore the functionality and will post updates here.

The permanent fix for this issue has been fully validated and is scheduled for deployment during a maintenance window on Friday, August 28, 18:00–24:00 CEST. Following the upgrade, self-service password recovery ("Forgot password") will be progressively re-enabled across all customers, and we expect the feature to be fully restored shortly after the maintenance window. In the meantime, password resets performed by your platform administrators continue to work normally.

The issue has been identified and a fix is being implemented.

The issue has been identified and a fix is being implemented.

The issue has been identified and a fix is being implemented.

A fix has been implemented for most mailboxes.

50% of M365 mailboxes are not protected by Smart Banners. A fix is being deployed.

Unfortunately the issue is not fixed yet, the SMS messaging service is not working reliably, SMS campaigns will not be delivered to UK recipients until the issue is solved. The disruption does not impact other features of the service.

The affected cloud servers may experience slow connections or become unreachable. We are working to restore the normal performance and resolve the situation as soon as possible.

Routing issues within our upstream network are still ongoing. Affected appliances continue to experience intermittent or degraded network connectivity. We're actively monitoring the situation and will provide further updates as more information becomes available.

Unfortunately the incident has not yet been resolved. We are actively addressing the issue, however the resolution is currently outside of our direct control. All of the appliances are operational except for the intermittent or degraded network connectivity. We continue to monitor the situation and will provide further updates as more information becomes available. We apologize for any inconvenience caused by this disruption and appreciate your patience and understanding in this regard.

Incident Status Update: Estimated Resolution Time is now 1 hour. We apologize for any inconvenience caused by this disruption and appreciate your patience and understanding in this regard.

Incident status update: We are still experiencing issues with upstream connectivity, despite having redundant network systems in place. Our team is working with the networking providers to resolve the issue as quickly as possible and apologize for any inconvenience caused by this unprecedented event.

The issue has been identified and a fix is being implemented.

The email messaging service is currently not working, email campaigns will not be delivered until the issue is solved. SMS Smishing campaigns are working as usual. The disruption does not impact any other feature of the service.

The issue has been identified and a fix is being implemented.

The email messaging service is currently not working, alert notifications for LetsDMARC will not be delivered until the issue is solved. The disruption does not impact any other feature of the service.