We have identified a networking issue

Update timeline

1. identified Jan 15, 2025, 05:57 PM UTC

   The affected cloud servers may experience slow connections or become unreachable. We are working to restore the normal performance and resolve the situation as soon as possible.

2. identified Jan 15, 2025, 08:54 PM UTC

   Routing issues within our upstream network are still ongoing. Affected appliances continue to experience intermittent or degraded network connectivity. We're actively monitoring the situation and will provide further updates as more information becomes available.

3. identified Jan 16, 2025, 12:11 AM UTC

   Unfortunately the incident has not yet been resolved. We are actively addressing the issue, however the resolution is currently outside of our direct control. All of the appliances are operational except for the intermittent or degraded network connectivity. We continue to monitor the situation and will provide further updates as more information becomes available. We apologize for any inconvenience caused by this disruption and appreciate your patience and understanding in this regard.

4. identified Jan 16, 2025, 06:15 AM UTC

   Incident Status Update: Estimated Resolution Time is now 1 hour. We apologize for any inconvenience caused by this disruption and appreciate your patience and understanding in this regard.

5. identified Jan 16, 2025, 08:00 AM UTC

   Incident status update: We are still experiencing issues with upstream connectivity, despite having redundant network systems in place. Our team is working with the networking providers to resolve the issue as quickly as possible and apologize for any inconvenience caused by this unprecedented event.

6. monitoring Jan 16, 2025, 09:12 AM UTC

   The upstream network links have been restored. We are monitoring the situation and will provide updates soon.

7. resolved Jan 16, 2025, 10:00 AM UTC

   The incident has been resolved, all appliances are operational.