LibraCyber incident
Cyber Guru Platform - Self-service password recovery temporarily disabled
LibraCyber experienced a minor incident on August 25, 2026 affecting Cyber Guru App, lasting 3d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 25, 2026, 04:28 PM UTC
As a precautionary security measure, the "Forgot password" self-service function on the platform login page has been temporarily disabled. Impact: users who do not remember their password cannot reset it autonomously. Login with existing credentials and all other platform features are working normally. Workaround: company administrators can reset user passwords directly from the administration panel. Alternatively, please contact our support team: https://support.libracyber.com/hc/en-us/requests/new We are working to safely restore the functionality and will post updates here.
- identified Aug 26, 2026, 03:10 PM UTC
The permanent fix for this issue has been fully validated and is scheduled for deployment during a maintenance window on Friday, August 28, 18:00–24:00 CEST. Following the upgrade, self-service password recovery ("Forgot password") will be progressively re-enabled across all customers, and we expect the feature to be fully restored shortly after the maintenance window. In the meantime, password resets performed by your platform administrators continue to work normally.
- resolved Aug 28, 2026, 06:35 PM UTC
With tonight's upgrade of the authentication platform completed, the "Forgot password" (self-service password recovery) feature has been re-enabled for all tenants as of 20:20 CEST. The feature had been temporarily suspended on 25 August in preparation for this upgrade. Users can again reset their password through the standard self-service flow. We thank you for your patience.