Resolved after 4 hours 17 minutes, affecting SnowBasin-1-90 and SnowBasin-2-90 and 1 more, on May 2, 2024.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- identified May 02, 2024, 07:08 PM UTC
We were made aware of an outage on our Snowbasin Tower this afternoon. We have a tech on site working to get the tower back online. This outage is affecting only those on Snowbasin Tower.
- identified May 02, 2024, 09:03 PM UTC
We believe we have found the cause of the outage, and we are working to get a new line run.
- monitoring May 02, 2024, 09:26 PM UTC
We found the cause of the outage to be a faulty line on the tower. Our field tech ran a new line and was able to get the tower back online. We will monitor the tower closely for the next few hours. If you are still experiencing no internet you may need to unplug your router from power for 15 seconds and then plug it back in to clear any bad data it may have cached while trying to connect to the tower while it was offline.
- monitoring May 02, 2024, 09:26 PM UTC
We are continuing to monitor for any further issues.
- resolved May 02, 2024, 11:26 PM UTC
We have been watching the tower and it has no further issues.
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