Resolved after 6 hours 3 minutes, affecting HomeTower-E60 and HomeTower-W120 and 1 more, on July 9, 2024.
We were able to find the cause and have put a fix in place. The tower and repeaters are back online. We will monitor this the remainder of the day.
Affected components
Update timeline
- investigating Jul 09, 2024, 05:00 PM UTC
We were made aware of an outage this morning at 7:00 am, we have had a Field Tech and Tech Support on site at the tower since 7:15 am investigating the cause of the issue. We have attempted a POE replacement to get the tower back online and it was unsuccessful, we are still investigating the cause of the outage and working as quickly as we can to get the Tower back online. This Tower feeds a few repeaters so customers on the following repeaters are also affected by this: TY tower OMNI-ZZ
- monitoring Jul 09, 2024, 05:53 PM UTC
We were able to find the cause and have put a fix in place. The tower and repeaters are back online. We will monitor this the remainder of the day.
- resolved Jul 09, 2024, 11:03 PM UTC
This incident has been resolved.
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