Resolved after 23 hours 13 minutes, affecting NorthTower-1-60 and NorthTower-2-60 and 1 more, on July 17, 2024.
We are still continuing to monitor this tower, we are getting several calls from customer's still not up and running. You may need to reboot your router by unplugging the power for 15 seconds and then plugging it back in. If you have done that and the internet is still not working please give us a call.
Affected components
Update timeline
- investigating Jul 17, 2024, 02:09 AM UTC
We are currently investigating a few sector's on the North Fork Tower that have not come back up after the network upgrades we completed earlier.
- monitoring Jul 17, 2024, 02:22 PM UTC
The tech was able to get all sector's back online. We will monitor the tower closely for the next few hours to make sure it remains stable.
- monitoring Jul 17, 2024, 04:10 PM UTC
We are still continuing to monitor this tower, we are getting several calls from customer's still not up and running. You may need to reboot your router by unplugging the power for 15 seconds and then plugging it back in. If you have done that and the internet is still not working please give us a call.
- resolved Jul 18, 2024, 01:23 AM UTC
This incident has been resolved.
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