Liberty Broadband incident

Liberty Broadband Multiple Tower outages due Storms

Resolved after 12 hours 2 minutes, affecting Hunt-1-30 and Monastery-1-90 and 1 more, on July 28, 2024.

resolved Jul 28, 2024, 02:16 PM UTC

All power has been restored by RMP in the Ogden Valley area's of our towers and all Ogden Valley Tower's are back online. If you are still experiencing no internet please unplug your router and POE from power for 15 seconds and plug them back in. If you still have no internet after rebooting both of those things then please reach out to us either by phone or email.

Started
Jul 28, 2024, 02:13 AM UTC
Resolved
Jul 28, 2024, 02:16 PM UTC
Duration
12h 2m
Detected by Pingoru
Jul 28, 2024, 02:13 AM UTC

Affected components

Hunt-1-30Monastery-1-90SnowBasin-1-90Falcon-1Hunt-2-30Monastery-2-90SnowBasin-2-90Falcon-2Hunt-3-30SnowBasin-3-90

Update timeline

  1. investigating Jul 28, 2024, 02:13 AM UTC

    We are aware of multiple tower's being down after the storm moved through. RMP has several outages showing on their map in several areas of where we have tower's in both Morgan and Ogden Valley. We are hearing the outages are due to downed power lines. We have a tech in route to the main tower in Huntsville that feeds several of these towers and he will try to place a generator for a few hours. If he can't safely get to the area the tower will have to remain down until he can safely access the site or RMP restores power.

  2. resolved Jul 28, 2024, 02:16 PM UTC

    All power has been restored by RMP in the Ogden Valley area's of our towers and all Ogden Valley Tower's are back online. If you are still experiencing no internet please unplug your router and POE from power for 15 seconds and plug them back in. If you still have no internet after rebooting both of those things then please reach out to us either by phone or email.

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