Liberty Broadband incident
Internet Outage Due to Main Link Connection Severance
Resolved after 1 day 15 hours, affecting Hunt-1-30 and Monastery-1-90 and 1 more, on August 10, 2024.
Closing out this incident as the newly replaced part has been performing in a steady state as expected.
Affected components
Update timeline
- investigating Aug 10, 2024, 09:45 PM UTC
We are currently investigating an issue interrupting the Internet traffic in the Ogden Valley. We've isolated it to a loss of signal on one of our main links. We are currently looking into routing changes to bypass the down link to bring service back up. If the routing change is unsuccessful we will begin immediate repairs to the affected link to bring the connection back up.
- identified Aug 11, 2024, 12:06 AM UTC
The issue has been identified as a power failure at the tower site. Power supplies are being swapped out and this should correct the issue with the link being down.
- monitoring Aug 11, 2024, 12:32 AM UTC
Power supply was replaced and we will monitor the equipment for the next twenty hours to ensure it maintains a healthy status.
- resolved Aug 12, 2024, 01:03 PM UTC
Closing out this incident as the newly replaced part has been performing in a steady state as expected.
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