Resolved after 1 day 5 hours, affecting Backhaul to CenturyLink, on October 9, 2024.
After closely monitoring the BGP Session to the upstream provider and it staying healthy and active we will be closing this outage out. Root Cause Analysis of the outage was requested and pending the upstream provider to provide to us.
Affected components
Update timeline
- investigating Oct 09, 2024, 11:17 AM UTC
We are currently investigating an issue that brought the main backhaul connection down into the Ogden Valley.
- monitoring Oct 09, 2024, 12:32 PM UTC
Issue was due to a failed BGP session on the upstream provider. Once we were able to get a Support resource assigned we were able to get them to restart the session that was stuck on their side. Will leave this in a monitoring state for 24 hours to ensure issue is fully resolved.
- resolved Oct 10, 2024, 05:16 PM UTC
After closely monitoring the BGP Session to the upstream provider and it staying healthy and active we will be closing this outage out. Root Cause Analysis of the outage was requested and pending the upstream provider to provide to us.
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