Resolved after 1 day, affecting Falcon-1 and Falcon-2 and 1 more, on January 20, 2025.
The tower has stayed online and stable for 24 hours so we will be closing out this status page.
Affected components
Update timeline
- investigating Jan 20, 2025, 03:51 PM UTC
We are aware of an outage on our Falcon Tower, we do know it is a power issue on the inside. We are working to gain access to the inside.
- monitoring Jan 20, 2025, 06:12 PM UTC
We were able to find the cause of the issue after a tech was on site, we now have the tower back online and all customer's dishes are connected. If you are not getting internet from your router, please give your router a reboot by unplugging it from power for up to 30 seconds and then plugging it back in. If after you have done that and your internet is not back up and working please reach out to us.
- resolved Jan 21, 2025, 04:01 PM UTC
The tower has stayed online and stable for 24 hours so we will be closing out this status page.
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