Resolved after 1 day 6 hours, affecting Morgan County Backhaul With Utopia, on February 21, 2025.
After careful monitoring and the backhaul staying stable we will be closing out this incident.
Affected components
Update timeline
- investigating Feb 21, 2025, 07:23 PM UTC
We have been made aware of an outage affecting our Morgan Only customers. We are currently investigating this and will keep our status page updated.
- identified Feb 21, 2025, 10:26 PM UTC
We have identified the outage cause was due to our upstream carrier, we have been working with them to get everything back online and stable.
- monitoring Feb 22, 2025, 01:27 AM UTC
Our upstream carrier was able to find the cause of the outage and was able to implement a fix, we will be watching all Morgan connections closely for the next 24hrs. If your internet is not working still please give your main router a reboot by unplugging the main router from power for 30 seconds and then plugging it back in. If that does not correct the issue please reach out to us by call or text at 866-780-8036
- resolved Feb 23, 2025, 02:06 AM UTC
After careful monitoring and the backhaul staying stable we will be closing out this incident.
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