Liberty Broadband incident

Ogden Valley Outage Only

Resolved after 5 days 5 hours, affecting NorthTower-1-60 and NorthTower-2-60 and 1 more, on March 25, 2025.

monitoring Mar 26, 2025, 06:22 PM UTC

We have been able to run a new power cable and have got it all hooked up and moved the tower off the generator back over to main power and it is holding. We will continue to monitor this tower for the next 24hrs closely before we resolve this status report.

Started
Mar 25, 2025, 01:18 PM UTC
Resolved
Mar 30, 2025, 06:25 PM UTC
Duration
5d 5h
Detected by Pingoru
Mar 25, 2025, 01:18 PM UTC

Affected components

NorthTower-1-60NorthTower-2-60NorthTower-3-60

Update timeline

  1. investigating Mar 25, 2025, 01:18 PM UTC

    We are currently working on getting our North Fork Tower back up and working.

  2. investigating Mar 25, 2025, 04:21 PM UTC

    We are working on getting a generator placed to get the tower online. We believe there is a break somewhere in the cables that supply power to this tower so we are working on finding the break to get it fixed.

  3. identified Mar 25, 2025, 06:21 PM UTC

    We have got a generator connected to the tower and have it back online, all dishes are connected again. We will now begin working on finding the break in the power line that connects the tower to the main power box. If your internet is not back up and working you will need to reboot your main router by unplugging it from power for 30 seconds and then plugging it back in.

  4. identified Mar 26, 2025, 01:24 PM UTC

    The break in the line was found late last night, we will be working on getting a new line run for the tower so it can be put back on main power, we have kept the tower online and powered via a generator all of yesterday, last night and intend to do the same for today until the line is fixed.

  5. monitoring Mar 26, 2025, 06:22 PM UTC

    We have been able to run a new power cable and have got it all hooked up and moved the tower off the generator back over to main power and it is holding. We will continue to monitor this tower for the next 24hrs closely before we resolve this status report.

  6. resolved Mar 30, 2025, 06:25 PM UTC

    This incident has been resolved.

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