Liberty Broadband incident

Morgan Outage Only

Resolved after 1 day 5 hours, affecting Ironforge Tower and Silvermoon Tower and 1 more, on April 1, 2025.

resolved Apr 02, 2025, 08:08 PM UTC

The tower has been online and stable so I will be closing out this status page, we are still closely monitoring the tower and connections and we will be doing some emergency maintenance on the tower once the parts are delivered. We will send an email out to those that will get affected by the emergency maintenance ahead of time.

Started
Apr 01, 2025, 02:48 PM UTC
Resolved
Apr 02, 2025, 08:08 PM UTC
Duration
1d 5h
Detected by Pingoru
Apr 01, 2025, 02:48 PM UTC

Affected components

Ironforge TowerSilvermoon TowerGoldshire Omni

Update timeline

  1. investigating Apr 01, 2025, 02:48 PM UTC

    We are working on an outage that has been happening off and on all night, It is affecting the following towers/repeaters Ironforge Silvermoon Goldshire

  2. investigating Apr 01, 2025, 05:11 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 01, 2025, 06:26 PM UTC

    Our tech was able to get all the wet, heavy snow knocked off the tower links and connections have been restored.

  4. investigating Apr 01, 2025, 08:35 PM UTC

    We are investigating an issue a few customers are still having.

  5. monitoring Apr 01, 2025, 10:54 PM UTC

    We have implemented a fix that seems to have everyone connected again with active IPs. We will continue to monitor this.

  6. resolved Apr 02, 2025, 08:08 PM UTC

    The tower has been online and stable so I will be closing out this status page, we are still closely monitoring the tower and connections and we will be doing some emergency maintenance on the tower once the parts are delivered. We will send an email out to those that will get affected by the emergency maintenance ahead of time.

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