Lewisville ISD incident

OneScreen account logins are failing

Resolved after 8 hours 27 minutes, affecting OneScreen Interactive Flat Panels, on August 14, 2026.

monitoring Aug 14, 2026, 05:59 PM UTC

OneScreen Support has implemented a fix. Account logins are functioning on our test board. Please try to sign in and update any support tickets with your results.

Started
Aug 14, 2026, 01:02 PM UTC
Resolved
Aug 14, 2026, 09:30 PM UTC
Duration
8h 27m
Detected by Pingoru
Aug 14, 2026, 01:02 PM UTC

Affected components

OneScreen Interactive Flat Panels

Update timeline

  1. investigating Aug 14, 2026, 01:02 PM UTC

    OneScreen account logins are failing with the message “No network”. There seems to be an issue with OneScreen’s account servers as we are able to reproduce this issue off the LISD network. The guest account should be functional in the meantime.

  2. monitoring Aug 14, 2026, 05:59 PM UTC

    OneScreen Support has implemented a fix. Account logins are functioning on our test board. Please try to sign in and update any support tickets with your results.

  3. resolved Aug 14, 2026, 09:30 PM UTC

    The issue was resolved.

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