Resolved after 13 days 17 hours, affecting Canvas, on August 27, 2026.
Canvas grade syncing is a known issue and the vendor is working on it. While the issue is being fixed, there are a few things you can double-check: • Confirm that every section in Skyward has the appropriate categories set. • Make sure the category names in Canvas match the Skyward category names exactly, including capitalization and spaces. • *Verify that the student roster in each Canvas course matches the roster in Skyward. *If you have students in a Canvas course who are no longer enrolled, submit a ticket that includes the URL to the Canvas course and the names of the students who need to be removed so we can take care of those enrollments. If you have confirmed all of the items above and are still experiencing grade sync issues, no additional ticket is needed for the grade sync issue itself. The vendor is already aware of the problem and is working toward a resolution. We’re sorry for the inconvenience and truly appreciate your patience while this is being worked on!
Affected components
Update timeline
- investigating Aug 27, 2026, 08:57 PM UTC
Canvas grade syncing is a known issue and the vendor is working on it. While the issue is being fixed, there are a few things you can double-check: • Confirm that every section in Skyward has the appropriate categories set. • Make sure the category names in Canvas match the Skyward category names exactly, including capitalization and spaces. • *Verify that the student roster in each Canvas course matches the roster in Skyward. *If you have students in a Canvas course who are no longer enrolled, submit a ticket that includes the URL to the Canvas course and the names of the students who need to be removed so we can take care of those enrollments. If you have confirmed all of the items above and are still experiencing grade sync issues, no additional ticket is needed for the grade sync issue itself. The vendor is already aware of the problem and is working toward a resolution. We’re sorry for the inconvenience and truly appreciate your patience while this is being worked on!
- resolved Sep 10, 2026, 02:31 PM UTC
Grade syncing is now fixed.
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