Resolved after 1 day, affecting Production API and Production Webkit, on December 19, 2024.
Since 4:30pm, the payment acceptance rate is back to normal. Some transactions were in timeout error since Sunday Dec 15th 7:40am. The root cause has been identified on a network appliance. We apologize for the inconvenience. Happy Christmas time to all.
Affected components
Update timeline
- identified Dec 19, 2024, 05:23 PM UTC
Following platform migration (December 15th at 7:40am CET), performance has not reached prior standards yet. We observe lower performance impacting payment acceptance rate. Tech team is working closely with our hosting provider to identify the origin of this incident.
- identified Dec 19, 2024, 11:33 PM UTC
We are continuing our investigation to find the root cause of lower performance impacting payment acceptance rate.
- identified Dec 20, 2024, 11:13 AM UTC
The investigation continues both at network and application levels. We may need to modify the internal network of our infrastructure with the minimum external impact.
- identified Dec 20, 2024, 02:14 PM UTC
At 3:30pm we will perform a maintenance on part of the internal network. Machines are redundant, no impact expected.
- resolved Dec 20, 2024, 05:35 PM UTC
Since 4:30pm, the payment acceptance rate is back to normal. Some transactions were in timeout error since Sunday Dec 15th 7:40am. The root cause has been identified on a network appliance. We apologize for the inconvenience. Happy Christmas time to all.
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