Resolved after 2 hours 22 minutes, affecting Online Onboarding Production, on April 24, 2025.
Since 2025-04-23 2PM CET an error occurred and led to online onboardings staying in pending status (account not validated, wallet not created) Our Team has identified the root cause and is working hard to get things back up and running. We appreciate your patience and we will update you as soon as possible. We are really sorry for the inconvenience it might cause.
Affected components
Update timeline
- identified Apr 24, 2025, 04:29 PM UTC
Since 2025-04-23 2PM CET an error occurred and led to online onboardings staying in pending status (account not validated, wallet not created) Our Team has identified the root cause and is working hard to get things back up and running. We appreciate your patience and we will update you as soon as possible. We are really sorry for the inconvenience it might cause.
- resolved Apr 24, 2025, 06:51 PM UTC
The incident has been resolved
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